Why Your Lazy Attempts at Copy are Killing Your Conversions

This is the greatest article you’ll ever read. Everything you’ve read in your life until this point pales in comparison to the wondrous insights you’re about to experience. Upon finishing this piece you’ll become the world’s greatest marketer, one who’s mastered the infinitely detailed nuances of the English language and how to leverage them for the success of your business. I could sit here and write grandiose claims all day long. I could regale you with unbelievable promises, tales of unparalleled success and the secrets to profit until I’m blue in the face. But honestly, would you believe me? Probably…

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Why Your Lazy Attempts at Copy are Killing Your Conversions

Ways To Reduce Content Shifting On Page Load

Have you ever opened a website, started reading and, after some time had passed and all assets had finished loading, you found that you’ve lost your scroll position? I undergo this every day, especially when surfing on my mobile device on a slow connection — a frustrating and distracting experience.

Ways To Reduce Content Shifting On Page Load

Every time the browser has to recalculate the positions and geometries of elements in the document, a reflow happens. This happens when new DOM elements are added to the page, images load or dimensions of elements change. In this article, we will share techniques to minimize this content shifting.

The post Ways To Reduce Content Shifting On Page Load appeared first on Smashing Magazine.

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Ways To Reduce Content Shifting On Page Load

How to Make Your Own Explainer Video

You can pound your keyboard for months – trying to craft perfect copy that succinctly explains your product or service, but sometimes all you really need is a great explainer video. Something that sits front and center on your home page and delivers your message perfectly. Something like this: You can go to one of the many explainer video companies, you can hire a freelancer, or you can try to make one yourself. Each of those options has its pros and cons. A company might be expensive, but you’ll get a quality video. Freelancers are cheaper, but it’s hard to…

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How to Make Your Own Explainer Video

Mastering eCommerce Conversions with VWO and Demandware

Shopping Cart and Conversion Optimization platforms together have been making lives simpler for eCommerce business owners. With its latest release, VWO adds Demandware to its kitty of third-party app integrations to allow easy configuration of VWO SmartCode on Demandware stores. In addition, eCommerce stores using Demandware can also track their store revenue and configure custom URLs to run tests.

Using the plug-in, Demandware users can now directly add their preferred type of VWO SmartCode (Asynchronous or Synchronous) to all pages on their shopping website and get cracking with their A/B testing campaign. The plug-in also allows eCommerce websites to track revenue conversions in their preferred format, using different combinations of tax and shipping charges along with the actual value of each order.

A key outcome of this integration is that businesses running Demandware can enable custom URL tracking. This tracking allows running test campaigns on SEO-friendly URLs that don’t have a common pattern. In a typical eCommerce store, URLs are often morphed to match frequent search queries. However, the changing nature of these URLs makes it difficult for marketing platforms to recognize their page types. VWO’s custom URL tracking allows users to easily classify URLs into different categories such as Product Page, Category Page, or Checkout Page, and then run test campaigns on a specific group of pages together.

How Does it Work?

Installing the VWO code on your Demandware store is a one-minute process. Simply download the VWO plug-in and import it into your Demandware studio. Now, follow these simple steps to configure the VWO cartridge for your store with your preferred settings.

In simple words, there is no need to individually add the VWO code to all pages on your Demandware store. The VWO plug-in does all that for you in no time! Also, don’t forget to configure your revenue tracking with VWO and enable custom URLS for running targeted campaigns.

VWO Free-trial CTA

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Have You Registered for CRO Day 2016?

CRODay blog cover image

Remember when you were a teenager and you wanted to get your [insert body part here] pierced because, “literally everyone is doing it”? And your mom was all, “Oh come on, [insert your first name here], would you jump off a bridge because everyone was doing it?”

Well, in most cases Mom was right. Trends are called trends for a reason: they come, they go and they might leave you with an undesirable extra hole in your head.

There is an exception, though: conversion rate optimization (a.k.a. CRO).

CRO Google Trends graph
Google Trends report for Conversion Rate Optimization over the past 10 years.

Everyone’s doing it — even the presidential candidates. And if you’re not doing it — or you’re not doing enough of it — you could be letting conversions, and thus sales, slip through your fingers and into the hands of your competitors.

So what’s a savvy marketer to do but trawl the internet for posts on “How to Conversion Rate Optimization”? (Please don’t search for that, it’s not English.)

Enter CRO Day.

What is it? CRO Day is a full day of online events for conversion-driven digital marketers. Events include five webinars, two panels, one Slack workshop, one AMA… and a five-second Landing Page Showdown.

When is it? Thursday, September 29, 2016.

Where is it? Your couch, your office, wherever you are most comfortable learning all things CRO. All Unbounce-hosted CRO Day events are 100% online.

Who’s gonna be there? You. And me. But also: Andre Morys, Talia Wolf, David DarmaninPeep Laja and many, many more.

What are the highlights?

  • The Five-Second Showdown. Join 10 conversion experts and host Oli Gardner as they dissect and improve CRO Day attendees’ landing pages based on the ol’ five-second test.
  • An epic panel discussion featuring Joanna Wiebe, Joel Klettke and Kira Hug. The topic? How to Write Killer Copy Without Being Shady.
  • Some of your most burning CRO questions answered, like “I have all this data, but what do I do with it?” and “How can I get more conversions out of your traffic?”
  • Community events! If you’d like to host a webinar or in-person event to celebrate CRO Day or if you want to join in on an existing event, check out our Community Events Agenda on Inbound.Org

Don’t miss out on the online digital marketing event of the year. Register today!

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Have You Registered for CRO Day 2016?

Learn From The Best: An Interview With Basecamp Product Designer Jonas Downey

Believe it or not, a lot of your success when you’re running an online business comes down to how you approach design. Design is one of those subtle things that really make or break the experience you give your customers. We reached out to one of our favorite designers – Jonas Downey – to ask him a few questions. Sometimes getting into the head of a great designer can be the ticket to your next product breakthrough! 1. How do you define UX/design? UX has become such a nebulous, overused term — it can mean many different things in different…

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Learn From The Best: An Interview With Basecamp Product Designer Jonas Downey

10 Things We Can Learn about Social Media from the 2016 Presidential Campaign

This presidential campaign may be the craziest, most divisive one in the history of the United States. At least that’s what social media would have us believe. Don’t worry. I’m not going to get all political in this post. My forte is marketing, not politics. Let’s face it, though. Politics is on people’s minds right now. Between the candidates and their numerous supporters, you’d be hard pressed to get on social media these days without hearing someone’s political views. It used to be that TV, radio, and print ads were the primary means for candidates to debate each other and…

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10 Things We Can Learn about Social Media from the 2016 Presidential Campaign

Diverse Test-Automation Frameworks For React Native Apps

The bar is set high for today’s mobile apps. First, apps must meet the standard of quality that app markets expect. Secondly, mobile app users are very demanding. Plenty of alternatives are available to download, so users will not tolerate a buggy app.

Diverse Test-Automation Options For React Native Apps

Because mobile apps have become such a crucial part of people’s lives, users won’t be shy about sharing their love or hate for an app — and that feedback gets in front of millions of users in seconds.

The post Diverse Test-Automation Frameworks For React Native Apps appeared first on Smashing Magazine.

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Diverse Test-Automation Frameworks For React Native Apps

7 Eye-Catching Email Subject Lines to Catapult Your Open Rates

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“OMG, that email subject line totally reached out and grabbed me!” Image source.
Psst: This post was originally published in 2013, but we recently gave it a refresh during our two-week publishing hiatus. Since launching the Unbounce Marketing Blog, this post has become one of our top-performing posts of all time. We hope you enjoy the read.

The first thing I do when I wake up is grab my phone and check my email. I go through and delete all the unimportant emails so that when I get into the office, a fresh inbox awaits.

However, when I see a subject that catches my eye, I typically read that email right away. That’s the power of email. Social networks come and go, but email marketing has been and still is a great way to connect with, engage and convert your audience.

But how do we cut through the noise and the huge amount of SPAM that hits your prospects’ inboxes every day? Let’s explore seven powerful email subject lines that you can use to better engage with your list.

1. Your AMAZING photos

I used the subject line above in a cold recruitment email and received a 70% open rate along with a 25% conversion rate.

Because it was a cold email, I made sure to tell the recipient where I came across their photos in the body of the email, followed by a quick introduction to the company.

This subject line shows that flattery is a great way to get your recipient’s attention. However, you want to make sure that you are not baiting your recipients with this subject line and then trying to sell your services.

I like to use flattery when I’m either recruiting someone or trying to interview an influential person for my podcast.

Key lessons:

  • Use flattery to your advantage.
  • Do NOT bait and switch. For example, do not use the subject line “Your AMAZING website” and then try to sell your SEO services.
  • Flattery is best used for recruiting someone or to land an influential person for your podcast, blog or web show.
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2. Were we boring you?

email-subject-lines-post-2-650
Were we boring you? Image source.

This was a subject line used by Sperry Van Ness. At the time, they were receiving an average open rate of 30%, which is above industry standards. However, the company felt that it was mostly the same people who were opening the emails.

So, in an attempt to clean their list, the company drafted an email with the subject line, “Were we boring you?

The opening paragraph included a message about how many of the subscribers were not opening the newsletter.

Sperry Van Ness then asked subscribers if they wanted to stay on the list or if there was anything that the company could do to better communicate their message.

The open rate skyrocketed to over 50% and they surprisingly did not receive as many unsubscribes as they originally thought.

In fact, people actually apologized for not being more involved.

Key lessons:

  • Try using a subject that is completely unexpected.
  • Using a question in your subject lines is a great way to get someone’s attention.
  • Don’t be afraid of being different.

3. How I grew the KISSmetrics Blog from 0 to 350,000 readers a month

Neil Patel is a master of writing catchy blog headlines, and if you’re an email subscriber to his blog, the headlines also become the subject lines of his emails.

In fact, email marketing is how he built his first business. In his blog post, he goes into great detail on how you can use email marketing to launch your first business. It’s a must read.

The reason why I love this subject line is that it tells a hero’s journey. We all start out as someone looking to build an audience. We don’t have any readers, any listeners or any viewers.

The subject line also implies that Neil will provide tactical action items that we can use to grow our respective audience.

Key lessons:

  • Use a subject line that relates to your audience’s current state of business.
  • Inspire them with real numbers and show them how you did it so they can do it themselves.

4. App business kit (60.34% opt-in rate)

I recently saw this subject line used by Trey Smith of GameAcademy promoting his free app business kit. Trey used this subject line as a follow-up email from the previous day.

The 60.34% opt-in rate immediately caught my attention.

Within the email, Trey explains that he A/B tested five different landing pages and that the one included in the email converted at a whooping rate of 60.34%. Makes you want to click on the landing page doesn’t it?

He also goes on to state that it’s one of the highest conversions he’s ever seen.

Lastly, he talks a bit more about the free app business kit and ends with a call to action to download the kit (which I did from the first email he sent).

This is a great subject line to use when you’re following up on those who haven’t registered for your webinar, downloaded an ebook or signed up for a course.

You don’t necessarily need to be A/B testing your pages. You can also share the amazing results you’ve seen from the previous email.

Key lessons:

  • Use mind-blowing stats in your subject lines to build intrigue.
  • Stats in subject lines are great to send reminders to those who have not engaged with your product or service.

5. Pat’s super secret way to find content to write about

Pat Flynn of SmartPassiveIncome uses the above subject line in his first auto-responder email, and he provides AMAZING content within this email. Pat knows that to build a loyal audience you have to give them your best stuff at the very start on the relationship.

And since his audience is primarily comprised of bloggers and online marketers, he understands that at times we all go through dry spells of coming up with great content to write about.

That is why Pat shares his super secret tip a day after you sign up for his email. He knows once you read this content that he has your attention for the full span of the auto-responder series.

Key lessons:

  • Share your best content in the beginning of your auto-responder series.
  • Use “secret” to attract attention, but use it carefully as not to disappoint your readers.

6. Would you like to unsubscribe?

I know what you’re thinking, the money is in the email list! Why in the world would I ask anyone to unsubscribe?

Well it’s simple. We want people who want to hear from us.

We often get email addresses from lead generation sources such as conferences and webinars. And while these leads may have been interested in the initial offering, they may not be interested in hearing from us ever again.

What we’ve found is that these people will most likely unsubscribe the next time you send any type of email, so we make it easy for them by sending an email dedicated to unsubscribing.

By doing this, we scrub our list from those who will likely never engage with us and also earn the trust of those who open the email and didn’t unsubscribe.

As an example, think of Jiro Ono, an 85-year-old sushi master and owner of Sukiyabashi Jiro, a Michelin three-star restaurant. He is also famously featured in the documentary Jiro Dreams of Sushi.

He attracts sushi lovers from all around the world who call months in advance and pay top dollar for a coveted seat at his 10-seat restaurant.

However, there’s a twist. Customers must eat whatever Jiro is serving that day and are not allowed to add anything to the sushi, which means no soy sauce and no wasabi.

He treats sushi as an art and spends hours and hours crafting the perfect piece. While he could easily expand his space and triple his revenues, he wants to make sure he attracts the right customers, so if you’re looking for a bento box Sukiyabashi Jiro is probably not the right place for you.

Key lessons:

  • Scrub your lead list of those who will likely never engage with you.
  • Don’t be afraid to be bold, it will earn trust with those who stay on.

7. Steve, where are you?

I used the subject line above to send a final reminder email for a webinar. It’s the very last email in a sequence of four emails I send promoting a webinar.

With this email I was able to achieve a 43% open rate and a 15% click-through rate. To give you a little perspective, the industry averages are 24% and 4% respectively (according to Mailchimp).

This subject line uses the psychological trigger (or internet slang) called FOMO (fear of missing out). It’s the feeling that one gets when you stray away from your normal social routine.

FOMO is emblematic of the social age, made popular by sites like Facebook, Twitter and Instagram.

When we scroll through photos and status updates, the worry that tugs at our minds is set off by the fear of regret, according to Dan Ariely, author of “Predictably Irrational” and a professor of psychology and behavioral economics at Duke University. He says we become afraid that we’ve made the wrong decision about how to spend our time.

While the subject line will gain your recipient’s attention, you must make sure your content is also worth the attention.

Key lessons:

  1. Personalize the subject line with the recipient’s first name to amplify the fear of missing out.
  2. Provide valuable subject matter within the body of the email.

Even with the proliferation of social networks, email marketing is still a powerful tool. The problem is crafting the right subject line to cut through the noise and get your readers’ attention.

Use the subject lines above as a template or as an inspiration to craft your own.

What successful subject lines have you used in the past? Of the list above, which one is your favorite and why? Share your comments below.

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7 Eye-Catching Email Subject Lines to Catapult Your Open Rates

3 Smart Moves for eCommerce to Fuel Customer Engagement

It is not enough for eCommerce establishments to provide exceptional one-off experiences to their users. eCommerce enterprises have been increasingly working on improving customer engagement with a view to forming long-term and meaningful relationships.

Gallup’s report on customer engagement 2014 states that fully engaged customers represent an average 23% premium in terms of share of profitability, revenue, and relationship growth.

Interestingly, Gallup defines fully engaged customers as those who are both emotionally attached and rationally loyal. To achieve complete engagement, rational loyalty as well as emotional connections need to be leveraged. The influence of social web and its impact on engagement is another aspect toward which eCommerce enterprises need to pay significant attention.

In this blog post, we discuss the three key attributes—emotions, participation, and user behavior—that eCommerce enterprises should focus on to improve customer engagement.

Leveraging Emotions to Drive Engagement

eCommerce enterprises have started paying a lot more attention to whether their customers really associate with the brand and the ways in which they can connect with customers at a deeper emotional level. Dove’s real beauty campaign is a classic example of using emotions to drive engagement. The campaign tapped into the emotions of many women about themselves and their appearance. In their new campaign—#MyBeautyMySay, Dove wants women to define their beauty their own way. Through this campaign, Dove attempts to connect to the self-respect aspect, which many women believe is a “battle still to be won.”

Customer Engagement - Emotional Connection

Targeting Emotions for Customer Engagement

Developing deeper levels of emotional engagement with consumers also requires eCommerce enterprises to foster transparency and trust in customer relationship. Using social proof, trust seals, and reviews on the website creates a sense of trust among their users.

Using humor has a strong emotional appeal, and when used appropriately, never fails to make an impact. For example, Hublogix includes Betabrand in its list of eCommerce excellent marketing for humorous product descriptions on its website.

Using Humor for Customer Engagement
The question, however, is that how do you use customer emotions to take a preferred course of action? A post published on My Customer gives a five-point list on building emotional engagement. The post talks about the following list:

  1. Know what emotional triggers exist currently in your experience.
  2. Define what emotion you want your experience to evoke.
  3. Listen to your customers…a lot.
  4. Identify your customers’ subconscious experiences.
  5. Never stop improving the experience.

Improving Engagement through Participation

Another way to improve user engagement is by soliciting participation. Involve your buyers in product creation and innovation. Consider the example of Vans. The leading shoe brand encourages users to design their own pair of sneakers, using a customization feature.

User Participation for Customer Enagement

Moreover, to increase the engagement level of people who understand the nitty-gritty of the products, eCommerce enterprises can focus on co-creation. McKinsey talks about what brands who have mastered co-creation do to gain an edge over others. They researched more than 300 companies in three European countries and identified three key areas where those who lead at co-creation focused: targeting co-creators, finding the motivation, and focusing on a sustainable pay-off.

Leveraging social media for participation is another way through which eCommerce enterprises can drive more engagement and purchases. According to a 2016 Yotpo consumer survey, 72% of customers say that seeing Instagram photos of a product increases customers’ chances of buying. These numbers give eCommerce enterprises a good reason to invest in social curation for driving user engagement. One way of doing this is using shoppable images on your site—product page, home page, or a dedicated photo gallery page. ASOS makes a creative and engaging use of Instagram images shared by customers, by running the #AsSeenOnMe campaign on its website.

ASOS Customer Engagement with UGC

Warby Parker’s started its home try-on services in 2012. It was also smart of them to start a user-generated content (UGC) campaign for the same. Warby’s customers become a part of the campaign by sharing their photographs while trying the five pairs of Warby glasses and sharing it on their social media with the hashtag #WarbyHomeTryOn.

Forever21 has created a single hashtag for all content generated by its users. (The benefit of using just one hashtag is that people associate better with the brand as well as with the hashtag.) Forever21 has the campaign #F21XME featured on its website, which asks participants to upload their favorite F21 outfit on Instagram using the hashtag, and get a chance to be featured.

User Generated Content for Customer Engagement

Twitter Product pages are helping eCommerce enterprises solicit more meaningful engagement through social media. Twitter product pages are tweets that lead to shopping information about an item. A buy button is included for those who wish to buy.

Twitter Customer Engagement

This post on Sprinkler can be your guide to social commerce.

Leveraging User Behavior to Drive Engagement On-Site

We discussed earlier how emotional loyalty and participation can be leveraged to increase engagement. However, it is equally important for eCommerce enterprises to focus on increasing customer engagement from rationally loyal consumers, which can be done by providing them an enhanced on-site experience. Continuously improving users’ on-site experiences requires eCommerce enterprises to dig deep into user insights, identify and resolve pain points, and discover what interests or repels users. This can be done with the help of tools such as heatmaps, visitor recordings, and form analysis.

Visitor recordings play back the actual interactions that any user has had on your website. These insights can be used further to analyze or validate whether any element on the website can prove to be a distraction for the user. In a case study by VWO, about UKToolCenter, removing the product filter improved site engagement by 27%. Using visitor recordings, the hypothesis that the product was a distraction was easily validated.

Heatmaps highlight areas of maximum engagement on a website and also pinpoint dead zones. eCommerce enterprises can study low-engagement areas and suggest actionable improvements, which include:

A form analysis can be run for understanding how users interact with forms. This interaction allows you to fetch insights from drop-offs per field, time taken to fill the form, fields ignored, and so on. This data can be used further for fixing the pain points that users face, and optimize web forms for more engagement and conversions.

Feedback and insights gathered from on-page surveys can also be used for improving on-site user engagement. For example, if a user spends more than five minutes on a product page, a survey can be triggered to find out whether the user intends to buy something or is searching for something specific.

Conclusion

User engagement is not just about metrics that show us click-through rates or pages viewed in a session. For eCommerce enterprises, driving robust engagement constitutes:

  • Leveraging the emotional connection that consumers form with brands
  • Encouraging participation across the website and social channels
  • Deploying user behavior data and insights to track and improve on-site interactions

How are you driving meaningful engagement for your eCommerce enterprise? Drop a comment or feedback below.

cta_fuelCustomerEngagement

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3 Smart Moves for eCommerce to Fuel Customer Engagement