Infographic: The Blueprint for a Perfectly Testable Landing Page

Presented below is a beautifully designed infographic that breaks down all the elements of a landing page. This infographic is not necessarily a guide that is to be copied; rather it provides valuable insights on testable regions of a typical landing page design. Every Marketing Campaign Should Usually Be Directed To A Dedicated Landing Page There are some exceptions to this rule of thumb, but when you’re trying to establish a baseline of effectiveness for a specific campaign – there is no better way to measure than with a landing page. A dedicated landing page allows you to test and…

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Infographic: The Blueprint for a Perfectly Testable Landing Page

Desktop Wallpaper Calendars: October 2016

A new month means new wallpapers! This journey has been going on for eight years now, and each time anew artists and designers from across the globe challenge their artistic skills to cater for some fresh inspiration on your desktop. And, well, it wasn’t any different this time around.

Desktop Wallpaper Calendars: October 2016

This post features their designs for October 2016. The collection is a mix of ideas and styles, of wallpapers that are a little more distinctive than the usual crowd. All wallpapers come in versions with and without a calendar and can be downloaded for free — just choose your favorite. A big thank-you to everyone who shared their ideas with us! Happy October!

The post Desktop Wallpaper Calendars: October 2016 appeared first on Smashing Magazine.

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Desktop Wallpaper Calendars: October 2016

Going Omnichannel | A Robust Framework for eCommerce Enterprises

Consumers in the digital age want an integrated shopping experience. They might browse an eCommerce website on mobile but ultimately make a purchase from desktop. Or they might pay online, but pick up the purchased item from the store.

Such user behavior has been highlighted by a 2014 GfK study: “With people constantly moving between devices, it is important for marketers to reach their audience across all platforms. Brand experiences should be consistent, allowing for people to begin an activity on one device and finish on another.”

In this post, we discuss a robust omnichannel strategy that can help eCommerce enterprises create such integrated experiences across devices. The strategy includes:

  • Understanding cross-device user behavior
  • Crafting smooth shopping experiences across channels
  • Forming organizational structures that support omnichannel

But before we begin, let’s see how an ideal omnichannel experience for a consumer, say “Sarah” would look like:

Sarah is checking Instagram from her mobile and likes a dress her friend is flaunting. She visits the retailer’s website on mobile. She adds the product to her “wishlist” on mobile. Later during the day, she accesses her wishlist on the desktop, with the decision to make a buy. She chooses the option “inform when available in my size” and 3 days later, gets an email notifying her about the availability of the dress. It also informs her that “click and collect” is available on the product. She decides to pick up the dress from a physical store.

So how do eCommerce enterprises go omnichannel successfully? Let’s talk about the three steps.

Tracking Cross-Device User Behavior

The fact that people toggle among multiple devices throughout the day makes understanding the cross-device user behavior an absolute essential for eCommerce enterprises. Traditional analytics tracking tools such as Google Analytics do not offer the scope for establishing a connect between users and their disparate gadgets. Cross-device tracking removes this barrier for eCommerce enterprises and enables them to understand their users’ behavior across all touchpoints.

Cross-device tracking allows enterprises to understand whether a person browsing a website from smartphone X is the same person who made the purchase from laptop Z. Such information is important to rectify conversion credit allocated disproportionately to the last device of purchase. So if the use of mobile devices leads to desktop purchases, eCommerce enterprises might want to spend more on mobile ads and mobile website optimization.

cross device user tracking
A simple representation of cross-device usage

There are two main methods to track cross-device user behaviordeterministic and probabilistic.

Deterministic Device Matching

This methodology makes use of user’s signin information. As users are required to sign in to the website on each device they use, enterprises can track their behavior across all touchpoints. User Authentication is a type of deterministic device matching. It uses specific identifiers such as a customer ID, signin information, and so on to study and form a link between user behavior across devices.

Probabilistic Device Matching

Unlike deterministic device matching, this cross-device tracking technique does not rely solely on the user’s signin information. As the name indicates, this method computes the probability that various devices belong to or have been used by the same individual. An example of how probabilistic device matching works is extrapolation. For example, if a mobile and a tablet use the same Internet connection, it can be extrapolated that they belong to the same household. Device Fingerprinting is another famous probabilistic cross-device tracking technique. It combines device settings and browser options with some other attributes such as WiFi info, IP address, and more to identify users.

Build Smooth Shopping Experiences Across Channels

The next step, after tracking and understanding user behavior across devices, is to create seamless experiences for your users.

Walmart CEO, Doug McMillon shares his thoughts on a seamless customer experience:

“Ultimately, customers don’t care about what channel they’re shopping in or about how we deliver them a product or service. They simply know they’re shopping with Walmart.”

For Walmart, no matter what channel their customers buy from, it is important that they recognize the brand and get the same shopping experience throughout. Creating cohesive, consistent brand voice/experience can help eCommerce enterprises pave trust and encourage strong engagement, and, therefore, improve sales.

Other than brand consistency, a smooth and seamless shopping experience also constitutes customer experience. Hubspot talks about Oasis, a UK fashion retailer, in their seven inspiring examples of omnichannel user experience. On entering one of their stores, you’ll find sales associates walk you through all the product-related information using iPads. So, just in case something  is out of stock, the staff places an online order for the customer and the item  is shipped directly to customer’s home.

Here’s how Oasis uses iPads in-store to assist customers:

Omnichannel Strategy Oasis
Source

eCommerce enterprises should focus on the following points for providing a superior omnichannel shopping experience:

  • Providing relevant local information
  • Ensuring faster, safer payment solutions
  • Providing personalization
  • Making use of advanced technologies

Providing relevant local information

 A post on Think with Google reports that 75 percent of the shoppers who find local retail info in search results helpful are more likely to visit stores. For eCommerce enterprises, this data opens up a number of opportunities. For example, eCommerce enterprises can  inform online customers looking for a particular item online about its availability at a nearby store. To make this activity more effective, they can use geo-targeting to drive more in-store purchases from people  from the local vicinity who have an intent to buy.  Moreover they can also provide information such as local store hours, directions to the local store, or any discounts running in the store. Providing local relevant information online can also help convert more of those shoppers who view shopping as an experience and not just a purchase activity. Retailers, on the other hand, can benefit from the impulse buying tendency of people who exhibit a search online, shop local behavior.

Ensuring faster, safer payment solutions

 A Search Engine Journal post lists 10 popular online payment solutions such as Amazon Payments and Google Wallet. As these options are trustworthy and secure, these will encourage users to pay from any channel that they use.

Deploying these payment solutions is a win-win for both the parties, because these solutions are  convenient, quick, and trustworthy.

Providing Personalization

The interconnected and digitally empowered consumer demands relevant and personalized experience. For an omnichannel player, this would mean understanding which devices are used by the consumers and how. For example, Evergage talks about how eBay creates omnichannel personalization for its users. The eBay mobile app allows users to enable push notifications, which informs them about the start or end of any auction. The desktop site, on the other hand, is designed for easy search and window shopping.

omnichannel strategy - ebay personalized push notification
Source

Advanced Technologies

Innovation and technology enhance the omnichannel experience both for buyers and eCommerce enterprises. Using virtual reality, for example, can help eCommerce players make use of virtual environments that are otherwise difficult to create inside a store. For the user, these technologies can address buyer’s uncertainty.

For example, before making a decision to buy a hat, a person would like to know which hat type, color, width, and so on would suit him the best. Without physically trying a number of different hats, he can use such technologies to find out what looks best on him. For the eCommerce enterprise, this means being able to provide their users with better services and experience even if all the types of hats are not physically in store.

Tommy Hilfiger also provides a fantastic in-store VR experience. As a result, shoppers can view virtual catwalks and shop the season’s runway styles.If you are looking for more on the who and how of virtual and augmented reality in retail and eCommerce, here’s a Forbes post to read.

The following image shows customers experiencing Tommy Hilfiger VR:

Virtual Reality in Tommy Hilfiger Omnichannel Strategy
Source

Forming an Organizational Structure that Supports Omnichannel

Customer experience might suffer if an eCommerce enterprise is not structured to meet the requirements of omnichannel retail. When departments operate in silos, the problem of sales attribution often arises. Such conflicts are unhealthy, as they can jeopardize the enterprise’s ability to deliver a smooth omnichannel experience.

An organizational structure that is better aligned for omnichannel, requires various departments within an organization to work together and be accountable to each other. Macy’s, for example, has also completely restructured their merchandising and marketing functions. They have also created chief omnichannel officer positions in their organization.

Keith Anderson, SVP Strategy & Insight, Profitero,  suggests the following when it comes to creating supportive organizational structures for omnichannel.

“Here is the approach I suggest:

  • Top-down commitment and support are essential. In the absence of the same, many organizations fail to prioritize or align on how to implement and execute on omnichannel.
  • Key functions should be responsible, but the whole organization is accountable. Certain teams or titles should be primarily responsible for doing the work of marketing and selling through all channels. But the entire business should be accountable. There is a risk in simply appointing a “head of omnichannel,” without anticipating the impacts on other functions such as customer service, finance, and logistics. Digital and omnichannel competency is necessary for all company functions and disciplines, not just an isolated, specialist team.
  • Definitions of success and incentives matter. Many companies that try to embrace omnichannel discover internal conflicts driven by misaligned incentives. For example, who gets the credit for an online sale fulfilled and collected in-store? How are inventory and labor costs allocated?

Ultimately, KPIs and incentives need to balance near-term and long-term goals such as maximizing profitability in the short-term versus growing market share. Also, enterprise success must always be prioritized over success in an isolated channel.”

Conclusion

While creating  customer-centric experiences is the key to succeeding with omnichannel, it begins with understanding user behavior and extends to framing the right kind of organizational structures. There is a huge scope for eCommerce enterprises to adopt and excel at an omnichannel level, given that they make use of user information, technology, customer service, and their internal structures efficiently.

Over to You

Have feedback on how eCommerce enterprises can develop a robust omnichannel strategy? Please leave a comment.

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Going Omnichannel | A Robust Framework for eCommerce Enterprises

Automating Art Direction With The Responsive Image Breakpoints Generator

Four years ago, Jason Grigsby asked a surprisingly difficult question: How do you pick responsive image breakpoints? A year later, he had an answer: Ideally, we’d set responsive image performance budgets to achieve “sensible jumps in file size.”

Automating Art Direction With The Responsive Image Breakpoints Generator

Cloudinary built a tool that implements this idea, and the response from the community was universal: “Great! Now, what else can it do?” Today, we have an answer: art direction!

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Automating Art Direction With The Responsive Image Breakpoints Generator

Free Webinar Today! 5 Simple Steps to Profit with Google AdWords

This FREE webinar will be extremely valuable to you if: You’re just getting started with Google AdWords You’re already advertising but you want to improve your results When Is It? Tuesday, October 4, 2016 at 1pm Eastern. Here’s What This Free Webinar Will Do For You: You’ll learn how to identify the BEST keywords to advertise on, so you get more qualified leads and new customers (and avoid wasting money on irrelevant keywords or “tire kickers”). You’ll learn 2 key Campaign Settings that will instantly improve the quality of your traffic and help you generate more leads and customers from…

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Free Webinar Today! 5 Simple Steps to Profit with Google AdWords

Free Webinar: 5 Simple Steps to Profit with Google AdWords

This FREE webinar will be extremely valuable to you if: You’re just getting started with Google AdWords You’re already advertising but you want to improve your results When Is It? Tuesday, October 4, 2016 at 1pm Eastern. Here’s What This Free Webinar Will Do For You: You’ll learn how to identify the BEST keywords to advertise on, so you get more qualified leads and new customers (and avoid wasting money on irrelevant keywords or “tire kickers”). You’ll learn 2 key Campaign Settings that will instantly improve the quality of your traffic and help you generate more leads and customers from…

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Free Webinar: 5 Simple Steps to Profit with Google AdWords

Building Hybrid Apps With ChakraCore

There are many reasons why one may want to embed JavaScript capabilities into an app. One example may be to take a dependency on a JavaScript library that has not yet been ported to the language you’re developing in. Another may be that you want to allow users to “eval” small routines or functions in JavaScript, e.g., in data processing applications.

Building Hybrid Apps with ChakraCore

The key reason for our investigation of ChakraCore was to support the React Native framework on the Universal Windows Platform, which is a framework for declaring applications using JavaScript and the React programming model.

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Building Hybrid Apps With ChakraCore

Why We Started Treating Blog Posts Like Campaigns (and You Can Too!)

presidential-post-recap-blog-image

It’s easy to get stuck on the hamster wheel that is publishing three blog posts a week because that’s what we’ve always done.

At Unbounce, we still fall into the trap of publishing more versus publishing better, even though we know that one 10x post is always better than three mediocre posts.

However, as our team has grown, we’ve had the opportunity to step away from the hamster wheel to consider the most efficient and enjoyable way to spend our time while also providing value to our readers.

One such thing we’re experimenting with is treating specific blog posts like mini campaigns. That is, in addition to simply publishing well-written content, we’re also setting goals, implementing strategy and reporting on ROI. It’s something Joanna Wiebe touched on in her UFX talk.

On the verge of total content production burnout, Joanna and the team at Copyhackers changed the way they looked at, and thus produced, content.

They cut back their content production to just one epic post per month based on the hypothesis that if they made each post so valuable, so 10x, readers would be delighted to share their email address.

Turns out, they were right. According to Joanna,

We actually also got business growth out of it. We doubled the number of freelance copywriters on our list… and we sold out the next two Masterminds.

The blog team at Unbounce took a similar approach with this post by Aaron Orendorff.

Clinton vs. Trump presidential tear down post
In this epic post, Aaron and 18 marketing experts critique each candidate’s home page and donation funnel, offering A/B testing inspiration for campaign managers and curious marketers alike.

Before I get into the how, let me give you a quick recap of the results of the presidential post:

  • 7,536 unique page views, 4,513 new users and 99 new subscribers in first 30 days
  • 6,000+ social shares
  • Ranking first in Google for “presidential marketing campaigns” and “presidential marketing”

Not only that, but the post was trending on Inbound.org and was mentioned in this Inc. and this Huffington Post piece.

So how’d we do it?

Well, it all started with a casual Slack convo:

Slack conversation

Once we got a completed pitch from Aaron, it was clear to us that this post had potential to go, well, viral. But not if we didn’t do a little strategy to go along with it, starting with a detailed pitch…

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If you’re not sure if your post is a good candidate for a content campaign, ask yourself the following questions:

  • Is it timely? Does it have newsjacking potential? Are people already talking about the topic?
  • Is it unique? Does it offer a fresh perspective on a familiar subject?
  • Does it have potential to rank in search engines? (This should require a little keyword research, but we’ll get to the how later.)
  • Are there other people invested in its success? Does it contain original quotes from industry experts? Does the author have a sizeable network?

All clear? Word. Now it’s time to strategize.

Phase I: Determine the goal of the post

Campaign posts require a lot more effort than a standard “3 Easy Ways to X” post does, so it’s important to determine a goal for the post, so that you can measure whether or not it was worth the added effort.

We’ll usually go with one of three options: leads (four-field form), subscribers (email only) or new users (traffic).

In the case of the Clinton vs. Trump post, our primary goal was new users. Because we were leveraging a trending topic, our suspicion was that the post would have great reach, but that the people reading it may be cold to Unbounce and therefore hesitant to hand over their lead info. Thus, this was a true TOFU post, focused on driving new eyes — and ideally prospects — to the blog.

As a baseline, we usually get between 500 and 800 new users on any given post. However, as I mentioned in the bullet points above, this post brought us over 4,500 new users in its first 30 days. Not too shabby, amirite?

hillary-gif
Our completely non-partisan happy dance. Image via Giphy.

Now, if you checked out the post, you may have noticed a few CTAs throughout, and even an exit overlay — all with separate goals!

While it’s not always viable or even smart to have a multiple goals, we decided on a secondary subscriber goal for two reasons: (1) the post was long (6,000 words), so we offered a PDF of the post in exchange for an email address and (2) we wanted to give new users who loved our content an opportunity to sign up for blog updates.

In total, we received 175 CTA submissions, 99 of which were brand new subscribers. If subscribers had been our primary goal, this number would have been disappointing, but since new users and, really, brand awareness was our goal, these 99 subscribers were the cherries on top.

Phase II: Keyword research and implementation

Content Marketer Helen Arceyut-Frixione took on the challenge of finding the juiciest keywords to rank for.

Taking into consideration searcher intent, Helen worked backwards to figure out (a) what might someone learn from the post and (b) what might someone search to find a post like this. Helen explains:

Although the post talks about sales funnels, that’s not what it’s really about. And I would be surprised if Google showed me this post after searching for “sales funnel.” However, if I search presidential marketing (and its variations), landing on this post makes total sense.

Once she had “presidential marketing” and a few other new keywords in mind, she was ready to verify their relevancy.

First Helen used Google Adwords Keyword Planner to get a pulse on monthly search volume. However, because the Keyword Planner only takes into account paid search, she then moved onto MOZ, which allows her to see where the organic opportunities are. She narrowed it down to a few potential keywords, which were then reviewed by our resident SEO expert Cody Campbell.

In the end, we focused our efforts primarily on “presidential marketing campaign.” As you can see below, our efforts paid off.

presidential marketing campaigns google search
You know you’re doing something right when you’re ranking higher than Forbes.

Phase III: Loop in influencers

A key part of this post’s success can be credited to the people involved: firstly, Unbounce Official Contributor Aaron Orendorff and secondly, the 18 influential experts who contributed analyses on each step of the candidate’s online donation funnel.

As a successful freelance content strategist and producer, Aaron is no stranger to writing high-performing pieces. Several of his highest performing posts have also leveraged trending topics, like this Entrepreneur piece, titled “The Mindy Kaling Guide to Entrepreneurial Domination”.

So with the right writer (right righter? write righter?) assigned to the piece, Aaron set out on a seemingly impossible mission: to wrangle 18 professional CROs, copywriters and content producers into submitting their critique on a tight deadline. I asked Aaron how he did it:

Wrangling 18 of the best conversion-rate optimizers wasn’t easy. But a few tricks helped get their contributions.

First, I had buy in from Kyle Rush from the jump — Clinton’s Deputy CTO — so attaching his name gave the piece immediate authority.

Second, the topic itself was killer; having something original for them to write about piqued their interest.

Third, I got granular. Instead of asking for “general” teardowns on each candidate’s site, I gave each contributor a specific section of one site to critique: (1) pop-up, (2) homepage or (3) donation page. Once they agreed, I created separate Google Docs for each section and gave them direct access to write up their notes.

Despite its challenges, getting 18 influential marketers to weigh in on this post was hugely impactful, because they too were invested in the success of the piece and thus shared it on their own social networks.

Andy Crestodina tweet
Neil Patel tweet
Both Andy Crestodina and Neil Patel have sizeable Twitter followings: ~18,000 and a staggering ~214,000, respectively.

Phase IV: Create custom blog assets

At Unbounce, we use Shutterstock for the majority of our feature blog images. Actually, until quite recently we didn’t even use Shutterstock — instead we used free images from various sources (if you use free images, check out this bomb-ass resource).

However, in this case we looped in our designers to give it the ol’ blowout treatment. Not only did they produce a striking feature image, they also made an exit overlay with the same design.

Exit overlay on presidential post

Exit overlays and popups in general are a touchy subject, because they can be abrupt. So when we use them, we try to do it in a way that is both value-added and delightful. In this case, we’ve added value by giving time-constrained readers an opportunity to read the post at their leisure. As for delight, well, did you see the button copy?

exit overlay tweet

Phase V: Distribution (social and otherwise)

The final key piece in your blog post campaign is distribution. I mean, why put all that work into the post if people aren’t going to read it?

Aaron took a lot off our hands by contacting each contributor to let them know the post was live; step one, leverage influencers: check!

I also met with Community Strategist Hayley Mullin to ensure we were were covered on the social front.

Of course, #election2016, #Trump and #Clinton were trending; however, Hayley opted to use those hashtags sparingly, since most people searching them out wouldn’t be looking for a post about conversion rate optimization. Again — as in the case with keyword selection — we took searcher’s intent into consideration.

Instead, she split her efforts between presidential-esque hashtags and marketing-type hashtags, including #CRO and, well, #Marketing. I asked Hayley about her strategy:

We had to strike a balance between taking advantage of the election hype — without making a statement — and staying relevant. So I targeted broad, uncontroversial audiences in both politics and marketing to case a wide net on both sides. As tempting as it was to dive into the more fervorous political communities, it would have been a gimmicky move that wasn’t true to the nature of the post.

One last thing we did, in an effort to get as much juice as possible out of this post, was to share it with our team and ask them to share it in their networks.

Internal email Unbounce
Please excuse the overused subject line.

So if you were wondering: No, we are not above just asking people to share something. Because sometimes a little nudge is what we all need.

Takeaways, tips and learnings

So, that’s it, folks. That’s how we approach our blog post mini-campaigns. If you’d like to give it a go yourself (and I highly suggest you do!) here’s the advice I can offer:

  1. Be in “the know.” Keep an eye out and and ear to the ground for trending topics you can put your own unique spin on.
  2. Establish a goal for your post. Is it leads? Is it traffic? Whatever the case, figure that out early so you can measure whether post was a success or not.
  3. Think about searcher’s intent — and do it in both the keyword research and distribution phase. You want people to find your post, but you want the people who find the post to also stay on it, maybe even share it, because it’s relevant to them.
  4. Involve influencers. Okay, so getting 18 well-known experts in your field might not be doable every time, but asking a few notable peeps for original quotes can go a long way. This gives them buy-in to share when the post is live, and you’re doing them a solid by boosting their professional clout.
  5. Consider custom images. Stock photos have gotten so much better over the years, but they don’t always cut the mustard when you’re championing a piece with viral potential. If you have access to a designer — or have some design chops of your own — consider creating a memorable custom image that you’d like to see in your own social media feeds.

Have any of your own tips for making your content work harder for you? I’d love to hear them, so drop me a line in the comments.

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Why We Started Treating Blog Posts Like Campaigns (and You Can Too!)

How to Master SEO for Ecommerce Product Pages

Regardless of your industry/niche, reaching the upper echelons of the search rankings is vital in our search-centric consumer world. According to Optify, “websites ranked number one received an average click-through-rate (CTR) of 35.4 percent; number two had a CTR of 12.5 percent; and number three had a CTR of 9.5 percent.” When you break it all down, having the number one spot will essentially bring you the same amount of traffic as spots two through five combined. That’s pretty incredible! To prove the importance of SEO for Ecommerce even further, just consider the fact that 44 percent of people begin…

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How to Master SEO for Ecommerce Product Pages

Is 1:1 Marketing Personalization a Realistic Possibility?

Hi [FIRSTNAME], Thanks for ordering your free copy of the [LEADMAGNET] eBook, we really hope the tips provided help [ORGANIZATION] grow its customer base and take its revenue to the next level. Before you go [FIRSTNAME], I’d love to know what specific problems both you and [ORGANIZATION] are facing so I can better tailor future materials to your needs. You’ve seen the likes of the above before. It’s one of the many cookie cutter email openings you’re probably sick of receiving. Sure, it adheres to the basic rules of personalization. It mentions both the user’s name, organization and even goes…

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Is 1:1 Marketing Personalization a Realistic Possibility?