The Crazy Egg Guide to the Buyer’s Journey

the crazy egg guide to the buyers journey

If you’re currently using a ‘one size fits all’ marketing approach for your business – you might want to rethink things. You may not realize it, but your existing clients went through a ‘journey’ – before they decided that you were the best business to meet their needs. Each stage of this journey requires a different marketing approach and you might be missing out on revenue if you’re marketing doesn’t cover each aspect of the ‘buyer’s journey.’ In this guide, we’re going to look at what the buyer’s journey is, and what implications the concept has for your business, especially…

The post The Crazy Egg Guide to the Buyer’s Journey appeared first on The Daily Egg.

Link: 

The Crazy Egg Guide to the Buyer’s Journey

2017 eCommerce Conversion Rate Trends That Are Here to Stay

We have hardly seen through the first month of the year and the internet is already overwhelmed with the advice and trend pieces on eCommerce.

In this post, however, we specifically focus on those trends that can influence eCommerce conversion rates this year. It is important to keep a watch on such trends to keep ahead of the game.

Let’s read through what eCommerce experts are saying.

On-Site Search Optimization

Effective site search is well known for increasing website conversion rates. Weblink’s internal study for 2016 points out that shoppers who use internal site search converted at a 216% higher rate than those who do not.

Internal site search stats
Source

In 2014, Smashing Magazine benchmarked the search experience of the 50 top-grossing US e-commerce websites, revealing a lot of untapped potential:

  • 60% of e-commerce websites do not support searches with symbols and abbreviations.
  • While 82% websites have autocomplete suggestions, 36% of implementations do more harm than good.

According to Paul Rogers, 2017 will see more and more eCommerce businesses fix and optimize their on-site search in order to increase their conversion rates.

Paul Rogers, eCommerce consultant

I think an area of eCommerce that more and more merchants are starting to address, with a view to optimizing conversion metrics, is on-site search. Many of the clients I work with have upped their game in this area this year, making use of things like self-learning capabilities (via a third-party solution, supporting merchandising), natural language processing (to better understand more complex queries), product / category / attribute boosting and also promoting the use of the function.

In my experience, users who complete a search are considerably more likely to convert. I’ve seen positive results from making search boxes more prominent and more of a core navigation focus (through encouraging more complex queries like ‘search for product, SKU, brand or help’ for example). There are some really good, advanced solutions available for eCommerce stores now that can handle far more complex queries and drive more trade — I really like Klevu for the NLP and catalog enrichment side of things, but Algolia is very strong too.

Using a third-party solution is generally the best route for optimizing search, as the majority of the eCommerce platforms on the market (with the exception of enterprise systems like Oracle Commerce Cloud and IBM Websphere) have weak search technology, some of which are unable to process even the most simple queries.

Amazon Rise Continues

A survey conducted by BloomReach 2015 revealed that approximately half of the online consumers conduct their first product search on Amazon. The survey gives some interesting insights into how and why Amazon continues to dominate American e-commerce market year-on-year.

In fact, the percentage of people who search for a product first on Amazon has gone up from 30% in 2012 to 44% in 2015. Check the graph for numbers on first searches made on Amazon vs. search engines vs. retailer websites.

amazon search vs. search engine vs. retailers
Source

Andrew Youderian believes that the same trend will continue well into 2017 unless other players are able to build a brand connection with customers.

Andrew Youderian, eCommerce entrepreneur

I think many merchants in 2017—especially those in the U.S.—will see continued downward pressure on their website conversion rates due to Amazon. As Amazon continues to gobble up market share, they are increasingly becoming the go-to place for consumers looking to purchase online. Unless merchants are selling something unique or have a strong brand connection with their customers, it will be difficult to win this battle, and it’s a transition that many merchants haven’t yet made.

Conversion Rate Optimization

Chris Lake, co-founder of EmpiricalProof

The main trend for 2017 is the widespread maturing of the Conversion Rate Optimization industry. It is reminiscent of the usability and analytics industry a decade or so ago. Budgets are on the rise, companies are adopting a structured approach to optimization, and hiring in-house staff for the same.

Chris backs his statement with an interesting study by eConsultancy, according to which over half of companies plan to increase their conversion optimization budgets in 2017. The whole CRO industry will attract attention from the C-suite, he adds further.

CTA_evolution

Personalization

A survey conducted by eConsultancy in 2013 concluded that 94% of the in-house marketers consider website personalization to be critical to the success of the business. This popularity of personalization in eCommerce has grown over the years. Evergage combines extensive data on personalization in a stats roundup for 2016. The gist of the report is that consumers are likely to buy from a retailer that:

  • Recognizes them by name
  • Makes suggestions based on recent purchases
  • Knows the purchase history of their consumers

While a lot is being discussed on personalization since long, Tracey Wallace opines that 2017 is going to be the year of personalization.

Tracey Wallace, Editor in Chief at Bigcommerce

The eCommerce industry has been talking about personalization for a while, without much data or fruition. In 2017, I think personalization is going to be the key to more sales from your already existing customers –– i.e. driving up AOV and retention. With so many channels for customers to check out on (and most brands being at least multi if not omnichannel), what will make them checkout on *your* webstore? VIP programs, special discounts, and early access will help to foster loyalty and drive up repeat sales. Plus, you can use this same type of segmentation to sell B2B and wholesale without having to take every single call. 2017 will be about efficiency, and there’s nothing more efficient than getting people who have already purchased from you to buy again, and again, and again.

Mobile Optimization

Throughout the day, the one device that consumes most of our time is mobile. comScore reports that digital media time in the U.S. has exploded recently – growing nearly 50 percent in the past two years, with more than three-fourths of that growth directly attributable to the mobile app.

Since mobile plays a critical role in significantly increasing reach, awareness, and engagement, it is time that eCommerce players start giving it the due attention. Look at the following graph to see how mobile and tablet usage has been increasing over time.

mobile optimization
Mobile and tablet usage combined, beat desktop usage for the first time worldwide in 2016

Google has already shown its inclination towards mobile by announcing a “mobile-first” culture. As a result, Accelerated Mobile Pages (AMP) is being talked about a lot.

William Harris, Growth Marketer & Entrepreneur

One of the biggest trends in 2017 will be the growth of AMP. I tested this out with a few merchants on Shopify Plus when they were running the beta, and the results were impressive.

We know that stripping pages down to the necessary elements tends to increase conversion rates.  We know that faster load times tend to increase conversion rates.  So when you combine the both, it only makes sense that conversion rates will go up on mobile devices. Since mobile accounts for the majority of website traffic, that’s where the biggest increase in conversions will come in 2017.

Look to see more merchants adopting AMP and pushing the mobile conversion rate even higher (especially when AMP gets better and more flexible).”

Smarter Buy Buttons

The busy consumer is looking for smarter ways to shop. While he browses his mobile to make a mental to-buy list, he compares the best deals on a desktop for making an informed purchase.

For retailers, there lies an opportunity in this challenge. With the help of buy buttons, social commerce has enabled eCommerce players convert the buyer at the first point of contact – mobile, tablet, desktop, email, Facebook, Pinterest, or anywhere else.

Nicole Leinbach Reyhle, founder of Retail Minded Magazine, says that buy buttons will be one of the major trends driving up conversion rates for eCommerce in 2017.

Nicole Leinbach Reyhle, founder, Retail Minded Magazine

The buyer journey will always evolve and as a result, retailers must, as well. Among the ways I believe eCommerce, in particular, will see change in the year ahead is by the introduction of smart buy buttons. Such buy buttons do not need as many steps to purchase as they have in the past. This will undoubtedly help conversion rates, as well as connect consumers to brands more efficiently and more quickly than ever before. Through the introduction of buy buttons via social media, email, video platforms and other digital avenues, I believe that customers will be able to skip steps they have not been able to in the past. And, as a result, retailers will benefit with stronger sales and customer engagement.

To Wrap Up

Personalization, on-site optimization, the continuous rise of Amazon, conversion rate optimization, buy buttons—eCommerce businesses can use these trends to their advantage in 2017.

Have any of the trends listed above had any impact on your business? Tell us and our readers in the comments section below.

The post 2017 eCommerce Conversion Rate Trends That Are Here to Stay appeared first on VWO Blog.

Link to article: 

2017 eCommerce Conversion Rate Trends That Are Here to Stay

What Do Conversions, Your Homepage and Vodka Martinis Have in Common?

We’ve all been there: you’re sitting in yet another kickoff meeting, tasked with the impossible: find a way to get more conversions from your homepage with less manpower, fewer resources and a shoestring budget. P.S., can you get it done before the end of Q1?

You leave wondering if it’s too late to take the afternoon off and just let the vodkas martinis slowly wash the pain of your work life away:

Vodka Beach party for conversions, sake!

Don’t give up just yet.

One marketing team used their homepage, existing resources and some savvy know-how to increase conversions on their homepage from 0% to 6%… and you can, too. Read on to find out how (and save those martinis for a victory party)!

The Kiva Microfunds case study

Meet Adam Kirk, Head of Marketing for the US borrower program at Kiva Microfunds, a non-profit organization that connects low-income entrepreneurs all over the world with interest-free loans. Adam explains:

AAEAAQAAAAAAAAcLAAAAJGFkNzJmOGRhLTg1ODgtNDg2MS04MWFkLTExZTYwYTYzYjg2ZgWe’ve done just under 3000 loans to date in the US and over half have been to women-owned businesses, over half to people of color and over half to low income households.

Compared to other lenders in the biz, Kiva is impressively over-indexed in these categories — they’re clearly impacting the people who need it the most.

One of Adam’s main key performance indicators (KPIs) for the US borrower program is loan application completions.

His goal: first generate enough leads from the homepage… then drip content that encourages prospects to sign up for a loan.

His struggle with meeting this goal?

We know that when borrowers hit our homepage, they’re clearly interested in Kiva. But a lot of those visitors don’t do anything once they get there: they bounce.

Adam’s team is tiny (as in…it’s just Adam and an intern running all their marketing programs) and support is scarce. Without a ton of engineering resources, tools and A/B testing options, Adam needs to be scrappy about the projects he tackles.

The overlay conversion play

After doing some research, Adam decided his homepage needed a little something extra to give his abandoning visitors a softer step towards conversion.

His solution?

Use an overlay to focus attention on a single offer and grab email sign-ups for the monthly Kiva newsletter.

exit-delay-trigger_v2What is an overlay?

Overlays appear on top of a page’s content (in a lightbox), focusing the user’s attention on a single offer. They can be triggered on entrance, on exit, on scroll, after delay and on click.

That way, Adam would give visitors a quick next step before leaving and capture their contact information for future follow up (when they’ve warmed up to taking a loan).

Since he was already using MailChimp, he was able to quickly throw together some copy and design to test their free overlay tool on his homepage.

Adam talks about the goal and design of the pop up, laughing:

Well it was pretty ugly. It was just one form field and we couldn’t do any kind of targeting so it literally popped up all the time, after five seconds on the homepage.

To test it, Adam got scrappy and split his homepage traffic 50/50 from a total of 10,000 visitors a month. He then set the overlay live and waited to see if it would make a difference.

Despite the drawbacks, Adam’s experiment worked. From that overlay alone, 3-4% of visitors who would have exited instead entered their email address.

Boom! 150 net new leads from one “ugly” pop-up!

Testing Unbounce Convertables

Adam had reaped the benefits of an overlay, but was ready to start more segmented targeting, so he decided to give Unbounce Convertables a shot. He explains:

I had already shown how the first overlay worked despite its simplicity, so I figured, why not do something now with actual logic behind it.

With the same goal in mind and an arsenal of design and copy in his back pocket, Adam got his Unbounce overlay live in only five minutes.

Since his goal was to provide value by giving abandoners an easy next step before they leave, he set the overlay targeting to appear on exit to new visitors only. This ensured that users would only ever see the overlay once, and that it’d only be presented to people who were getting ready to exit (some visitors to their homepage were likely ready to take action).

Here’s what his overlay looks like:

Kiva Homepage Unbounce Convertable
Screenshot of the Kiva Micrfunds Homepage Convertable

The results?

Of people trying to leave the Kiva borrower hub, Adam’s team is now capturing 6-7% of them. That’s 3x the conversions from what the original overlay provided.

It doesn’t end there. Adam now uses the thank you page (also an overlay) to shape his traffic to the Kiva community.

Showcasing a smiling business owner, the goal of the thank you is to put a face to the loan and entice potential borrowers to click through and read more:

Post-Conversion Thank-You
Screenshot of the Kiva Microfunds Post-Confirmation Thank-You

From farmers and foodies to artisans and app developers, the Kiva community is filled with real-life success stories of Kiva-funded entrepreneurs.

Kiva Community Page
Screenshot of the Kiva Microfunds Community Page

The results from traffic shaping?

We’re still testing! But I’m pumped to see what we can do next.

Lessons learned

Adam and his team at Kiva were able to stretch their existing resources, time and manpower to generate some pretty impressive conversion results — all with overlays.

So next time you’re in a kick-off meeting, tasked with the impossible, think of Adam’s success and remember:

What do conversions, your homepage and vodka martinis have in common?

The answer is VICTORY.

Cheers!

Psst. Already a customer? Log into Unbounce now and start using Convertables at no extra cost. You can use the same drag-and-drop Unbounce builder to drive conversions on both your campaign landing pages and your website!)

View article: 

What Do Conversions, Your Homepage and Vodka Martinis Have in Common?

Infographic: How to Build a Loyal Audience on the Web

loyal-audience-2

There are two ways to do marketing. Throw money at ads and gush out content hoping some sort of ROI will be made. Build a loyal audience that is constantly tuned into what you have to say, where every campaign you embark on is instantly received and propagated by that audience. Think about it this way. When your typical PC manufacturer creates a device with a new and interesting feature, they have to spend millions on ads to get it out in front of consumers. All Apple has to do is whisper that something is coming, and the whole world…

The post Infographic: How to Build a Loyal Audience on the Web appeared first on The Daily Egg.

Excerpt from:  

Infographic: How to Build a Loyal Audience on the Web

Glossary: Bounce Rate

what is bounce rate

The bounce rate is the percentage of people, who landed on your website, but instead of browsing further they exited your website. This metric can be important to certain websites as it gives you an idea about the first impression of your site. It tells you if your landing page meets the expectation of the visitors who landed there. If your Bounce Rate is high, you can suspect that something is wrong either with your landing page or your sources of traffic. You can calculate the bounce rate with this formula: A concrete example Let’s say, that you have a…

The post Glossary: Bounce Rate appeared first on The Daily Egg.

Credit – 

Glossary: Bounce Rate

How Emotional Motivators Can Drive Authentic Brand Growth

drive authentic growth

We all remember what happened when Apple CEO Steve Jobs passed away, hundreds of thousands of people voluntarily lined up outside of Apple stores, flowers in hand. They were mourning the loss of a great tech visionary but also paying tribute to the creator of a brand that they felt a deep emotional connection to. Apple doesn’t just have a bigger market share than Microsoft (at least, with smartphones), it pulls at the heartstrings of millions of consumers. It is true that supplying helpful information to customers will reduce buying risks and add practical value, but what’s more powerful is…

The post How Emotional Motivators Can Drive Authentic Brand Growth appeared first on The Daily Egg.

Link – 

How Emotional Motivators Can Drive Authentic Brand Growth

How Mail.Ru Reduced Email Storage From 50 To 32 PB

When the Russian ruble’s exchange rate slumped two years ago, it drove us to think of cutting hardware and hosting costs for the Mail.Ru email service. First, we had to take a look at what email consists of. Indexes and bodies account for only 15% of the storage size, whereas 85% is taken up by files. So, optimization of files (that is, attachments) is worth exploring in more detail.

How We Reduced Email Storage At Mail.Ru From 50 To 32 PB

At the time, we didn’t have file deduplication in place, but we estimated that it could shrink the total storage size by 36%, because many users receive the same messages, such as price lists from online stores and newsletters from social networks that contain images and so on. In this article, I’ll describe how we implemented a deduplication system under the guidance of PSIAlt.

The post How Mail.Ru Reduced Email Storage From 50 To 32 PB appeared first on Smashing Magazine.

Visit site:

How Mail.Ru Reduced Email Storage From 50 To 32 PB

Conversions Are for Closers: Using Conversion-Centered Design Principles to Inspire More Clicks

The campaign conversion path is often a long and windy trail that consists of your prospect having objections and you effectively countering them.

If you’ve done your job properly, your prospect will eventually end up at a crossroads: one path leads to a conversion and the other to the back button — or worse, your competitor.

Of course, we know which path you want them to take… but how can you make sure you’ve done everything possible to close the deal and make sure they take your desired path?

More importantly, how do make sure you earn your coffee?

coffee is for closers
Didn’t you know? Image via weknowmemes.

Conversion-Centered Design (CCD) is a framework for leveraging principles of persuasive design, copywriting, and psychology throughout the campaign process to nudge your visitors toward a conversion.

The CCD principle of Closing is about studying the area around your CTA, the design of your CTA and the copy you use to inspire a click.

There are several factors that influence the decision to click — some are positive some negative.

Negative influences

Negative influences include what I refer  to as “stop words”: words, phrases or graphical elements that are placed in close proximity to your CTA which may create a moment of pause as your visitor contemplates their meaning.

Words such as “spam” in privacy statements below your CTA have been shown to decrease conversions because they plant a negative inference in the mind of your prospects right at the point of conversion, when they might otherwise not have been thinking that way.

Trust seals – especially when there are several banded together – are commonly used with the goal of increasing confidence, when in reality they can sometimes come across as desperate, causing reflection like “Why are they trying so hard to convince me of the security of this transaction? Is it not really secure or trustworthy?” More often, the key to a secure transaction is the presence of the lock icon in the address bar that denotes that the page uses a secure socket layer (SSL).

Psst: Did you know? All professional level Unbounce plans include SSL on custom domains. Start a free 30-day trial today and see the difference SSL makes on your conversion rates.

Positive influences

Examples of positive influences are statements that reduce anxiety at the point of conversion.

For instance, being explicit about how long it will take for a call back gives people a point of reference. “We’ll respond to your request within four hours” is much stronger than no statement at all. Placing this short statement either directly above or below your CTA will ease the anxiety at the perfect moment

For a webinar registration, mentioning that the session will be recorded eases the anxiety of not being able to attend, encouraging people to register anyway.

Button copy

Another critical part of the conversion equation is what you actually write on your buttons: your call to action.

At Unbounce, we’ve looked at our customers’ landing pages to learn more about the impact of different words and phrases in CTA copy. And some of the data is quite surprising…

The price of free

Contrary to popular belief, I’ve found in several A/B tests that the word “free” can have a negative influence on conversions.

I think in part this is because we are all becoming savvier about marketing practices. Giving your email to a company is a form of social currency and thus is not free. We understand that we’ll be marketed to via email — making the reference to “free” seem a little like a bait and switch.

On the microsite for our Landing Page Conversion Course (below), I used a Qualaroo survey widget to ask what was preventing people from starting the course. Two common answers were “How much does it cost?” and “I don’t know how much it is.”

LPCC-a

Based on that feedback, I hypothesized that reiterating that the course was free in close proximity to the CTA would result in more conversions (clicks on the button).

I used my photo (as the author), and in a subtle way mentioned that the course was free.

LPCC-b

The result of the A/B test?

ab test results
For this test, I split the traffic 10/90. This was to accelerate the speed of the test based on knowing from historical data that the current champion consistently converted at 26%.

The new treatment lost by 14%.

What made this treatment lose? Was it my face? (I hope not.) Was it the word free?

This got me thinking about the power of the word “free.” We dug deep into our customer data and discovered the following impact of including the word “free” in a CTA (versus not mentioning it).

free vs no free

As you can see, across 20,000 landing pages, CTAs without the word “free” converted on average 16.8% better than those with the word “free.”

So if free doesn’t work… What does?

closingtable-1
Data shown represents lead gen landing pages only (pages with a form).

The chart above illustrates some other words that are commonly used in CTA copy, and their effect on conversion.

As you can see, even a slight variation in button copy can affect conversion rates. But before you go changing your CTA copy, it’s important to note that these are average conversion changes based on aggregate data. Therefore, use the data to inform your A/B tests, not to make off-the-cuff changes.

After you close the deal

Think your job is done after you’ve snagged that conversion? Think again.

As a optimizer, you should think of what a possible next step could be, and design an experience to ask your new lead/customer to take that action.

This is where the CCD principle of Continuance comes in. Read on to learn more about Continuance or download a PDF of the entire CCD framework to read at your leisure.

Want better conversion rates?

Download the Conversion-Centered Design framework and become an expert at building delightful, high-converting marketing campaigns.
By entering your email you’ll receive weekly Unbounce Blog updates and other resources to help you become a marketing genius.
*Feature image via Shutterstock.

Original post:

Conversions Are for Closers: Using Conversion-Centered Design Principles to Inspire More Clicks

The 7 Best Ways to Unlock Your ‘Not Provided’ Keywords in Google Analytics

7 best ways to unlock your not provided keywords

Everyone loves a good intrigue. We like to think there is a hidden agenda behind regular, day to day events. This is particularly true in the case with SEOs, many of whom worry that Google is constantly scheming to control the SERPs. Case in point: the ‘Not Provided’ debate, raging since 2013. For the conspiracy theorist in you, the advent of Google Analytics ‘Not Provided’ keywords has likely lead you to assume that the wonder twins are gearing up for a Dr. Evil-esque scheme to destroy the world of online marketing. After all, over the past two years, there has…

The post The 7 Best Ways to Unlock Your ‘Not Provided’ Keywords in Google Analytics appeared first on The Daily Egg.

View original post here – 

The 7 Best Ways to Unlock Your ‘Not Provided’ Keywords in Google Analytics