Being data-driven is good. Unless of course, all that data driving your decisions is wrong. Google Analytics does a lot of good. It might look fine and seem correct when Goals are firing properly. But just because it’s working, doesn’t mean it’s accurate. Most analytics programs have to make a few implicit assumptions. They’re taking leaps of faith in some cases. And unless you know where to look, you could fall victim to these little white lies. Here are seven of the most common (along with how to fix them). Lie #1. Growing ‘Dark Traffic’ ‘Dark Traffic’ sounds ominous. And…
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Google Analytics Is Lying to You. Here Are 7 Ways to Force It to Tell the Truth
Here’s the most common problem I see when it comes to conversion rate optimization (CRO): Not putting enough energy into conducting the proper initial research into what to test. One round of user tests, then change the website. One heatmap, then change the website. One cohort analysis, then change the website. This can lead to very bad testing habits. When you are trying to improve your conversion rate, you should do multiple types of research. You should be using: Qualitative methods (e.g., usability testing, 5-second testing, surveys, etc.) Quantitative methods (e.g., heatmapping, cohort analysis, funnel analysis, segmentation, etc.) And of…
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How To Create An A/B Testing Research Framework For Faster Iterations & More Wins
Here at Crazy Egg, we’re infatuated with design. Graphic design, product design, UX, UI – all of it. And of course, there are a handful of designers that we really admire. Michael Wong is one of them. You can see Michael’s skill right away when you come face-to-face with his work. And since Michael is a product designer, you can bet your you-know-what he’s released some of his own products. Check out bukketapp.com We decided to reach out to Michael to ask him a few questions. What’s the best skill to have as a UX designer in today’s world? How…
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Learn From The Best: An Interview With Product Designer Michael Wong
Usually, when we talk about how social-media savvy companies use Twitter, we talk about doing smart and non-intrusive marketing; we talk about really getting into conversations with customers, and we talk about providing customer support using this particular social media channel. However, it has been some time since companies have started utilizing Twitter for something else – human resources. More precisely, there are companies out there which use Twitter to find and recruit top talent in their industry. Why Twitter? There is a list of reasons as to why Twitter is a fantastic recruitment tool, sometimes even giving LinkedIn a…
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How Twitter Can Bring You Top Talent
Have you ever doubted Google? When it comes to the keyword ranking accuracy, we can be skeptical about rank tracker tools we use or SEOs we hired. But when we check rankings manually, we trust our eyes and Google. But you shouldn’t be so careless. Google is clever and agile. They have a massive list of factors that affect the search results they display for you. Even if you see your website in the Number 1 position, it doesn’t mean you really are on top of the world. Your customers may see a very different Top 10. Fortunately, you can…
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Are Your Keyword Rankings You See On Google Correct?
Modern customers scour websites and research products they’re thinking of buying before making their actual purchase. When customers are 60% to 80% of the way down the funnel before they talk to anyone at your business, you can’t rely on traditional methods to generate loyalty. At the same time, fewer and fewer clients remain loyal to one specific brand. Loyal customers are profitable customers: repeat customers are cheaper to market to, spend more, and make more frequent purchases. Yet, only 27% of initial sales go on to become repeat customers. Companies need to invest in building loyalty among their customers….
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Top 7 Ways to Build Brand Loyalty
If you have been following Google’s changes recently, you may have noticed that they became obsessed with mobile web. And there are a couple of strong reasons to support that. According to Search Engine Land, Google has officially confirmed that mobile search surpassed desktop back in 2015. Moreover, in October 2016, Google announced mobile-first indexing which focuses on prioritizing the mobile version of a website’s content over the desktop version when assigning search rankings. This obsession led to the introduction of Accelerated Mobile Pages (also known as AMP) which are primarily designed to provide the mobile user with an immersive,…
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How to Setup Google AMP Webpages with Google Analytics Tracking
Although eCommerce receives most of the limelight, 91.6% of U.S. sales still take place offline. With all the benefits of buying online — lower cost, wider choice, no need to put on pants — how come retail stores are still a thing? According to a study by Ripen Ecommerce, 30.8% is explained by people wanting to be able to touch and feel the products. The second main reason (29.9%) is that people want their items right away. This need for instant gratification is a powerful one. And while a 4D online shopping experience is likely still some years away, there…
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How to Play Into Your Customer’s Need for ‘I Want It Right Now’
In case you hadn’t noticed – though I’m guessing you have – consumption of online video has been steadily rising in recent years. According to a forecast by Cisco, video will represent 80% percent of all consumer-based internet traffic by 2019. In the information age, the average person has a shorter attention span than a goldfish, and unless your content is extra special, people are unlikely to pay attention. A compelling video stands out from generic mass marketing and communicates your message more impactfully than text-based content. In terms of generating engagement, text-based content simply can’t compete with sensory-rich, emotive…
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How To Leverage Facebook’s Live 360 Videos
Most people use Facebook ads to pump up their visitor numbers. Wait, what? Let me be clear. They don’t wake up with that goal in mind, but it’s usually what ends up happening. I see this all the time with clients I work with. The problem isn’t that they can’t set up the Facebook ad campaigns or get visitors to their websites. It’s the next step where things go haywire. The visitors they’re paying for don’t download ebooks, sign up for accounts or buy products. The reason for this simply is that the thing they offer doesn’t appeal to those…
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The Beginner’s Guide To Making Facebook Advertising Convert