Tag Archives: ecommerce

Real-World Examples of Show-Stopping Case Studies That Capture Attention and Close Sales

A compelling case study can be an extremely useful sales tool. Buyers love them. In fact, 78 percent of B2B buyers read case studies when researching an upcoming purchase. Why then, do so many companies fail to create compelling case studies? Well, creating a convincing case study is hard. There’s a reason why experienced copywriters charge thousands of dollars for a single case study. Case studies put your biggest benefits on display, using convincing language that connects with the core concerns of your ideal prospects. There are some common roadblocks you might run into when creating case studies. Asking something…

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Real-World Examples of Show-Stopping Case Studies That Capture Attention and Close Sales

[Mobile] How to Turn Your Blog Posts Into a Mobile App Experience – Using Sticky Bars

With so much of your traffic coming from people’s phones, it’s essential that we start to craft exceptional mobile experiences. This means going beyond simple responsive design if you’re going to create a superior mobile UX (user experience) that stands out from your competition.

IMPORTANT: Use your phone to read this post – it’s designed as a mobile experience.

***Click here to show a mobile nav bar***. The concept here is to use a nav bar with icons, to turn this blog post into an app-like mobile user experience. Click the nav buttons to move up and down the blog post on your phone and you’ll get a sense of how the experience has changed from a regular blog post reading experience.

You can use this technique with landing pages, blog posts, or anywhere you want to create a mobile app experience.

For those reading on desktop, this is what you’ll see at the bottom of your mobile browser.

Why Do Landing Pages (and Your Blog) Need Good Mobile UX?

When a landing page or blog post is long, there will most likely be a small percentage of visitors who will actually read the whole thing. You can increase engagement, and make a better experience if you guide people to the most important chapters or segments of the content.

***Click here to show the mobile nav bar***.

To achieve this you can use a navigation bar with clearly labeled sections that are not only helpful but and also feels like you’re inside an app native to your phone.

Turning Your Landing Page into an App-Like Mobile Experience with Unbounce Sticky Bars – in 4 Simple Steps

I’ve set it up so there are 4 main sections in the blog post that you can navigate to using the sticky app nav. So go ahead and click the nav icons to jump to each of the four steps you can follow to add this experience to your own landing pages and blog posts.

Step #1 – Create a Sticky Bar With Retina-Grade Icons

I created a sticky bar with four icons. To make them retina I made them with a width of 160px and a height of 130px, and shrank them to 80×65 in the Unbounce builder. To do this, I added 4 boxes and set the background style to be “Image” and “Background to fit container”. Then I added a fully transparent button above each of the images (because boxes don’t have a link action) to link to each of the 4 page sections.

Step #2 – Add Anchor Links and Sections

You can do this by setting the link action of the icons to point to a page element ID. For instance, the horizontal rule (line) that appears above step #2, has an ID of “section2”. In Unbounce this looks like the settings below. Note that the target of the link is set to “Parent Frame” as the Sticky Bar is set in an iframe above the page.

Step #3 – Hide the Close Button with CSS

As with many hacks that I’ve come up with for Product Awareness Month, this one requires that we hide the “Close” button that is part of the Sticky Bar functionality. When your Sticky Bar is used for promotional purposes it’s important that people can close it. But when you’re creating a navigational experience, the bar becomes part of the interface, and we need it to be always present.

To do this, you need to add a line of CSS to the landing page or blog that you want it to appear on. Note: this is not an official Unbounce feature, so your best bet for geeking out with functionality will be in the Unbounce community.

.ub-emb-iframe-wrapper .ub-emb-close visibility: hidden;

Step #4 – Look at Your Phone and Say Hells Yeah!

I can’t state enough how much I think this is a better mobile experience, so please give it a try and join the conversation in the comments (or ping me on Twitter).


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[Mobile] How to Turn Your Blog Posts Into a Mobile App Experience – Using Sticky Bars

How a Two-Step Opt-In Beat an Exit Popup by 1169% [by Using a Psychology Principle]

I’ve no idea how to actually do the two-step. Apparently it looks a little something like this:

It’s way too complex for me. Fortunately, when it comes to marketing, the two-step opt-in form is much simpler.

What is a Two-Step Opt-In Form?

Well for starters it’s a two-time hyphenated term that’s really annoying to type. Functionally though, instead of including a form on your landing page, blog, or website, you use a link, button, or graphic to launch a popup that contains your form.

Why are Two-Step Opt-In Forms Good For Conversion?

There are two reasons why this approach is good for conversion rates, both of which have an element of behavioural psychology.

  • Foot in the Door (FITD): The FITD technique is an example of compliance psychology. By design, it’s good because the form is launched after a user-driven request. They clicked the link to subscribe with the intent to do exactly that, subscribe (or whatever the form’s conversion goal is). The click demonstrates the reaction to a modest request, creating a level of commitment that makes the visitor more likely to complete the form (the larger request) when it’s presented.
  • Perceived friction: Because there is no visible form, the idea of filling out a form is not really top of mind. This reduces the amount of effort required in your visitor’s mind.

What Does a Two-Step Opt-In Form Look Like?

They look a little like this aetful sketch I did last night.

Let’s try a demo. You can subscribe to follow along with Product Awareness Month here.
Clicking that link uses the two-step concept to launch a popup containing the subscribe form.

Pretty simple, right?

You could also click on any of the images below to do the same thing.

I configured all of these with Unbounce Popups by targeting this blog post URL and using the “On Click” trigger option set to function when an element with the ID #pam-two-step-v1 is clicked.

This trigger option is awesome because you can apply it to any element on your pages. And as you’ve just seen, you can have as many different popups as you like, all attached to different page elements.

You Can Also Use a Sticky Bar for a Two-Step Opt-In Form

The functionality is exactly the same if you want to use a Sticky Bar. Click the image below to show a Sticky Bar with a form, at the top of the page.

How Do Two-Step Opt-In Forms Perform?

Great question! I’m glad you asked.

Throughout Product Awareness Month I’ve sprinkled a few two-step opt-in popup links like this one: Subscribe Now. I’m also using the exact same popup using the exit trigger, so visitors see it when they are leaving the page.

To compare the data, the exit popup obviously gets seen a lot more as it triggers once for everyone. Conversely, the “On Click” popup gets fewer views because it’s a subtle CTA that only appears in a few places.

You can see some initial conversion rates below from the Unbounce dashboard.

Not huge sample sizes just yet (I’ll report on this again at the end of the month), but the difference is staggering.

The “On Click” triggered popup conversion rate is 1169% better than the exit popup.

Convinced yet? I hope so. Now I’d like to challenge you to try your own experiments with popup triggers and the awesome two-step opt-in form.

Sign up for a 30-day trial and build some Popups today. You also get the Sticky Bar and Landing Page products included in your account.


p.s. Come back tomorrow to see a video interview I did with the awesome Head of Marketing at Shopify Plus, Hana Abaza.

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How a Two-Step Opt-In Beat an Exit Popup by 1169% [by Using a Psychology Principle]

5 Ways to Find the Best Products to Sell on Amazon

With the advent of the internet in the 90’s, Ecommerce has spread like wildfire. Consumers have moved from traditional shopping to ecommerce. All this started when Jeff Bezos introduced us to the world of Amazon. Nowadays, Amazon has become synonymous with ecommerce. Apart from being a great online store, it is known for its user personalization feature. A study by Internet Retailer states that in 2016, Amazon accounted for 43% of all online sales in the US. That alone is a good reason for you to consider selling on Amazon. In fact, people have been known to make as much…

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5 Ways to Find the Best Products to Sell on Amazon

25 Things You Can Do With Unbounce that Your UX/Web Team Will Love

It’s Day 3 of Product Marketing Month. Today’s post is about discovering new use-cases for your products that can be useful for different functional users in your customer’s company. — Unbounce co-founder Oli Gardner

If you read the opening post of Product Marketing Month, you would have read about the concept of Productizing Our Technology (POT).

Productizing Our Technology
By taking our core tech, combining the available features, with new jQuery scripts, CSS, and some 3rd-party integrations, it’s possible to create a plethora of new “mini-products” that if embraced by the community, could inform future product direction.

When we created an initial list of product ideas, expanding upon what the base product can already do, I realized that — as we’ve moved from a single product to multiple — we’d not changed our perception of who the functional buyer persona is.

If you look at the table below, notice how product #1 is a standalone landing page used primarily for paid ad campaigns, but products #2 and #3 are designed to be used primarily on your website.

#1 Landing Pages #2 Popups #3 Sticky Bars
Primary Use Case Use standalone landing pages to convert more of paid (AdWords) traffic. Use on website pages to convert more organic traffic. Use on website pages to convert more organic traffic.
Primary Persona Campaign Strategist Website Owner Website Owner
Secondary Persona Designer Campaign Strategist Campaign Strategist
Tertiary Persona Copywriter Web Designer / Developer Web Designer / Developer

Note: that for the personas listed, these are intentionally general, as it’s still part of our discovery. My goal is simply to show that they are most likely different.

We didn’t immediately realize that the teams using these products may not even be in the same department (marketing vs. web team vs. software development), for example. Or if they are in the same department (marketing), they might not work together on a daily basis.

This is a huge problem because it assumes that someone who runs paid campaigns is also going to be optimizing the organic traffic to a website, and is no doubt one of the reasons for low adoption of product #2 and #3.

A WTF Moment – How Could We Be So Blind?

When we talked to our customers and community members, we uncovered a startling fact: most people thought that the new products could only be used on Unbounce landing pages.

WUUUUTTTT! Not true.

Yes, you can, if you want. But the primary use case for the new products is for your website. We really didn’t see this misconception coming, which shows how important it is to always talk to your customers.

Who uses your products?

If you have more than one product, or if the users of your single product have different job roles, are you targeting and communicating with them in different ways? Or have you assumed that everyone will understand the same messaging?

Web developers are not very likely to be downloading an ebook about marketing, and thus will not be on our mailing list to hear about new products that could, in fact, make their job easier and more productive.

So, today, I’m going to share some of the functional use cases of popups and sticky bars that would be used by the UX and web teams that work on and manage your website. This is a very different market than we normally speak to, but super important as some of our research has indicated after the initial launch.

As I explore these use cases, try to follow along with your own products, to see if there are ways that you can create new mini products from the technology you possess.

Productizing Unbounce Technology
(Click image for full-size view)

Across the top (in yellow) are the core products, their features (such as targeting, triggers, display frequency), and the different hacks, data sources, and integrations, that can be combined to produce the new products listed in green in the first column.

To recap, each mini product is labelled as either NOW/MVP/NEW depending on how easy it is to create with our current tech:

NOW: These products are possible now with our existing feature set.
MVP: These products are possible by adding some simple scripts/CSS to extend the core.
NEW: These products would require a much deeper level of product or website development to make them possible. These are the examples that came from “blue sky” ideation, and are a useful upper anchor for what could be done.

The core technology is denoted as LP (Landing Pages), POP (Popups), SB (Sticky Bars).

In the table below you’ll find 25 of the ideas we came up with — that I selected from of a total of 121.

# Product Name Product Description Where Used Core Tech Core Features Extras
NOW: Can be built with existing features
1 Microsites By using the URL targeting feature, a single Sticky Bar with links to multiple Landing Pages can effectively create a microsite. Landing Pages LP + SB Targeting: URL
Trigger: Entry
2 EU Cookie Law Bar You’ve probably seen them all over the place. “All websites owned in the EU or targeted towards EU citizens, are now expected to comply with the law.” The EU has always been very strict and this requirement is why these bars have been popping up everywhere. Good news is, they’re wasy to make with geo-targeting. Website SB Targeting: Geo
Trigger: Entry
3 Two-Step Opt-In Form Instead of showing a lead gen form, you use a button or link that shows the form in a popup when clicked. This can help remove the perceived friction that a form conveys, and applies a level of commitment when the button is clicked that makes people more likely to continue and fill out the form. Website, Landing Pages POP Trigger: Click N/A
4 Cart Abandonment Use an exit Popup on your ecommerce product/cart/checkout pages to provide an offer to encourage a purchase. Website POP Trigger: Exit N/A
5 Multi-location GEO Redirect If you have websites for multiple countries, you can present the entry Popup that uses geolocation to ask if the visitor would like to visit the site in their own country. Website POP Targeting: Geo
Trigger: Entry
6 Poll/Survey Add a form to a Popup of Sticky Bar to present poll or survey questions. Website POP or SB Trigger: Entry, Exit, Scroll Down, Scroll Up, Delay N/A
7 NPS Survey Present a Net Promoter Score in a Sticky Bar to ask your visitors and customers to rate how likely they are to recommend your product or brand to others. Website, Landing Pages SB Targeting: None, Cookie
Trigger: Exit, Scroll, Delay
8 Outage Notification Present an entry Popup or Sticky Bar when there is site maintenance happening. SB or POP Website Targeting: URL, Cookie N/A
9 Tooltips Present a popup when someone clicks to show more info/instructions. Website, Landing Pages POP Trigger: Click N/A
10 Referrer Contextual Welcome Present a contextually relevant message to people arriving from another site. Website, Landing Pages POP or SB Targeting: URL, Cookie, Geo
Trigger: Entry
11 Co-marketing Contextual Welcome Present a contextually relevant message to people arriving from a campaign run by you and a comarketing partner. This could show the relationship (both logos) and the joint offer. Website, Landing Pages POP or SB Targeting: Referrer, URL, Cookie
Trigger: Entry, Scroll Up, Scroll Down,
Exit, Delay
12 Mobile GPS: Closest Store Present a Sticky Bar when someone on a mobile site would benefit from knowing where the closest store is to them (potentially with an incentive to visit the store). Website, Landing Pages SB Trigger: Entry, Scroll Up, Scroll Down,
Exit, Delay
13 Holiday Hours Announcement Show details of changes in store hours. Could be used on exit to provide some urgency “We’re closing in 1 hour”. Website, Landing Pages SB or POP Trigger: Entry, Exit N/A
MVP: Can be built with existing features
14 Sticky Navigation By removing the standard close button [x] from a Sticky Bar and adding smooth scroll anchor links, you can create a sticky navbar which can help increase page engagement. Website, Landing Pages SB Trigger: Entry CSS: Hide close button
Javascript: Smooth scroll
15 Mobile App-Style Navigation By placing a Sticky Bar at the bottom of the page (on mobile), using icons/text, you can create a mobile experience that looks and feels like an app. Check out plated.com on your phone as an example. Adding smoothscroll Javascript lets you use the nav to scroll up and down the page. Mobile Website, Mobile Landing Pages SB Trigger: Entry CSS: Hide close button + mobile only
Javascript: Smooth scroll
16 Mobile Hamburger Menu A hamburger menu is the three lined icon that opens up a navigation menu. They typically slide in and out from the left side or top.Check out a demo in the Unbounce Community. Mobile Website SB Trigger: Click jQuery: Slide in/out
17 Progress Bar Similar to a microsite, a progress bar could be targeted to appear on several pages. Using cookie targeting and CSS the progress bar could be updated to show which pages (steps) have been completed and which steps are remaining. Website, Microsite, Landing Pages SB Targeting: URL, Cookie jQuery: Set/Read cookies
CSS: Prev/next step visual state
18 “Maybe Later” Maybe Later is a new concept for ecommerce entrance popups that I will explore in depth on day 9 of Product Marketing Month. A large number of ecommerce sites have discounts/offers that show on arrival. This can often be a major disruption to the experience, even if the offer is of interest. The way ML works is that the popup would present 3 options: Yes/No/ML. If “Maybe Later” is clicked, the Popup closes and a persistent Sticky Bar appears at the bottom of the page to act as a subtle reminder of the offer – ready for when the visitor wants it. Website POP + SB Targeting: Cookie jQuery: Set/Read cookies, Log “Maybe Later” click
19 Video Interaction Offers Having a CTA embedded in a video is great, but it’s very limited in its ability communicate more than a few words.This product idea enables you to launch a popup when the video is complete, or when it’s paused, or when you’ve watched a series of videos. It’s seriously badass. Click here to visit a demo of this concept (created by Unbouncer, Noah Matsell). Website, Landing Pages POP Targeting: Cookie jQuery
20 End-of-video Talk to Sales Present a popup to someone who completes a video such as a demo. Website, Landing Pages POP or SB Trigger: Custom script jQuery
21 Sticky Video Widget You may have seen this on news blogs, where a video at the top becomes a smaller video stuck to the side or bottom of the window as you scroll. It’s a great way to ensure higher engagement with the video. Noah made a demo of a sticky video widget in the Unbounce community. Blog SB Trigger: Scroll CSS
22 Guided Tour Show a popup that begins a guided tour of the page/product. If you close it, the tour is over. If you click a next button it closes and a new popup is opened, positioned close to the feature it’s describing. Website, In-app POP Trigger: Click jQuery
NEW: Can be built with existing features
23 Ship it Faster By setting a cookie based on the shipping method on an ecommerce site, an exit Popup or Sticky Bar could be used to suggest a different shipping method (more expensive) to get it delivered faster. A smart upsell feature. Ecommerce Website POP or SB Targeting: Cookie
Trigger: Exit
Feature: Dynamic Text Replacement
24 Out of Stock By setting a cookie based on stock availability on an ecommerce site, an exit Popup or Sticky Bar could present an email address field to ask if the visitor would like to be notified when the item is back in stock. Ecommerce Website POP or SB Targeting: Cookie
Trigger: Exit
25 Sold Out: You Might Like By setting a cookie based on stock availability on an ecommerce site, a Popup or Sticky Bar could be shown that presents a set of recommended products related to an out of stock item. Ecommerce Website POP or SB Targeting: Cookie
Trigger: Exit
Feature: Dynamic Text Replacement

As you can see, there are a ton of new use cases for the products, which are useful to a completely different set of functional users. Unless we do something to specifically target these new functional users, adoption won’t be our only problem, acquisition will be too.

How can you target different functional users?

Approach 1: Product Pages for Organic & Paid Traffic

One way to start validating these use cases is to create new product pages for them to see if you can attract some organic traffic. In our case, this would allow those searching for this type of product to arrive on our website where we may be able to demo the product as part of the experience.

Approach 2: Cross-Function Advocate Email Marketing

Another approach is to explicitly connect the different team members, through suggestive email copy. For instance, we could email our customers and educate them that our product can help others on their team – getting the conversation started. This has the benefit of communicating through an established brand advocate.

Prioritizing Product Development

One of our goals with POT is to gather insights into which new product ideas are in demand. There will without question be an increase in technical support questions based on the implementation requirements of these ideas, but I consider that a good problem to have. If there’s enough call for full productization, that’s a great way to increase adoption and the stickiness of our products.

How many new products could YOU build?

I’d love to hear in the comments how you can imagine doing this with your own software/products/services. Please jump into the comments and let me know. If you’re worried about your competitors stealing your ideas (I definitely thought about that when I decided on this approach – but I’m erring on the side of our core Transparency value), you could simply mention how many you think you could come up with, which is also very cool.

Now, everybody POT!
Oli Gardner

p.s. Tell your web/UX teammates about this blog post :D

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25 Things You Can Do With Unbounce that Your UX/Web Team Will Love

Profiting With Instagram Stories Ads: What You Need To Know

instagram story ads

When it comes to social media marketing, Facebook and Instagram are probably the most important two players on the market in these days. There are more than 2.7 billion monthly active users on Facebook and 700 million Instagram users. Almost four times the audience of Instagram however, does not make Facebook better. In many ways, for marketing and advertising purposes, Instagram may deliver better results. Let’s see why: At its core, Instagram is a mobile app focused on visual information. Why is this relevant? According to Marketing Land, nearly 80% of social media time spent in today’s context is spent…

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Profiting With Instagram Stories Ads: What You Need To Know

How to Generate Email Signups Using Instagram

instagram email

An email list is one of the best assets that you can build for your business. No change in the Google Algorithm or advertising account ban can take your email list away from you. Whatever happens in the online marketing world, your email list will always be able to give you a direct line of communication with people who want to hear from you — and will be interested in buying from you. 80% of retail professionals suggest that email is their greatest driver of customer retention, and 59% of B2B marketers say that email is their most effective revenue…

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How to Generate Email Signups Using Instagram

8 Ways to Make Brilliant, Captivating Product Photos

Having product photos that stand out is more important than any other piece of content on your product page. One study found that 67% of people rate the quality of product images to be “very important,” more than product information, detailed descriptions or even reviews! Source Knowing this, what can you do to make sure your product photos stand out and are the best they can be? The tips in this post will help you ensure the quality of your images and make sure your product photos stand out amongst your competition. 1. Start by using a Tripod and Lightbox…

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8 Ways to Make Brilliant, Captivating Product Photos

4 Ways Your eCommerce Store Can Leverage Video (and Why It’s So Crazy Effective)

video for ecommerce

We’ve gone beyond the point of video being an up-and-coming trend. It’s here, and marketers should be using it to attract audiences and keep them engaged. That goes for eCommerce as much as any other industry. Data shows that video isn’t just effective when it comes to marketing. There’s also a continuously growing demand for content in video form. And while some 43% of consumers want to see brands produce more video, it’s not just the consumers who want more visual media. More than half of marketers worldwide say video delivers the best ROI. Additional data from HubSpot’s State of…

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4 Ways Your eCommerce Store Can Leverage Video (and Why It’s So Crazy Effective)

VWO Research – eCommerce Consumer Survey Report 2017

With advancements in technology, the eCommerce sector has seen a major shift in its strategies over the years.

As an eCommerce business, you may be facing many challenges, owing to these shifting paradigms. Whether it is fighting the competition, reducing cart abandonment, or dealing with multiple sellers, the challenges can be multifaceted.

In this report, we aim to provide a solution for all these stages of challenges by using insights straight from the horse’s mouth.

We interviewed about 1,000 online consumers on their online buying habits and their experiences with current eCommerce enterprises. Consumers were primarily from the US and UK within the age group of 18-60.

With this report, you will understand some of the most common challenges, take a look below –

Market Expansion Challenge

As an e-commerce business, you are vying not only with other players in the industry but also with offline retailers and businesses overseas.

On being asked about their buying habits, about 51% of the customers said that they combine their online and offline shopping experiences before making a purchase.

Omnichannel eCommerce Marketing Stats

The competition from international businesses also becomes intense as 56% of the respondents said that they had made a purchase from an international store, and another 31% were willing to experiment.

Low Website Conversions

After consumers choose to land on your website, there can be many hiccups before they complete a purchase.

These were some of the key findings in website optimization, which eCommerce enterprises should focus on.

Understanding Your Customers Better with Personalization

With the myriad of tools and technology available, personalization strategies are becoming a must-have instead of a good-to-have.

About 36% of buyers were more likely to buy if a website showed products, based on their browsing history.

Going Strong with Mobile Optimization

Optimizing for mobile is still super-important as about 47% of the respondents said that they preferred using mobile when shopping online.

The report also provides valuable insights around check process optimization and customer reviews.

Challenges with Logistics

The last part of the report talks about the logistics challenges that a customer may face after completing a purchase. These can include shipping challenges and challenges associated with multiple sellers.

In the Report

Based on the recommendations of seasoned eCommerce professionals, this report focuses on the 3 above-mentioned challenges facing eCommerce managers, as the digital channel grows and diversifies. The report is aimed at client-side eCommerce practitioners who have a hands-on role in managing and growing the eCommerce channel.

eCommerce Survey CTA

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VWO Research – eCommerce Consumer Survey Report 2017