Tag Archives: human

The Evolution Of User Experience Design

(This is a sponsored post.) We’re fortunate enough to be working at an incredibly exciting time in our industry. Yes, the challenges are considerable, but the opportunities are – equally – transformational. It’s never been a more exciting time to work as a User Experience (UX) designer.
Great designers deliver wonderful, considered and memorable experiences. Doing that isn’t easy and – through this series of articles – I’ll provide a wealth of pointers to ensure you’re on the right track.

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The Evolution Of User Experience Design

Playing With Color: Vibrant Options For Apps And Websites

(This is a sponsored post). Color is one of the most powerful tools in a designer’s toolkit. Color can draw attention, set a mood, and influence the user’s emotion, perception and actions. When it comes to the web and mobile app design, this is definitely a time of vibrant colors. Designers use vibrant colors to focus people’s attention on important elements and to make their designs memorable.
In this article, I’ll summarize a few popular techniques of using vibrant colors in web and mobile design.

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Playing With Color: Vibrant Options For Apps And Websites

Applications Of Machine Learning For Designers

As a designer, you will be facing more demands and opportunities to work with digital systems that embody machine learning. To have your say about how best to use it, you need a good understanding about its applications and related design patterns.
This article illustrates the power of machine learning through the applications of detection, prediction and generation. It gives six reasons why machine learning makes products and services better and introduces four design patterns relevant to such applications.

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Applications Of Machine Learning For Designers

How Hotjar Gained 60+ New Trial Signups a Month with a Single Overlay

Hotjar’s content experiment with overlays is turning website visitors into new customers. Here’s how.

If you Google “Content is king,” here’s what you’ll find: More than 37 million Google results that justify how important content is online.

It’s a tired phrase, but it’s true. At Unbounce, for instance, our blog has been invaluable in growing our digital footprint and our business.

Every once in a while, you hear a story about someone who uses content to earn new customers and new revenue. And, they make it seem pretty easy (like “Why didn’t I think of that?”).

Well, Nick Heim, the Director of Inbound Marketing at Hotjar, has done just that. He offered website visitors an ebook at just the right time and in just the right way by using an overlay.

Overlays are modal lightboxes that launch within a webpage and focus attention on a single offer. Still fuzzy on what an overlay is? Click here.

Overlays, a type of Unbounce Convertables, allow you to show relevant offers to specific users at the perfect time, making them less likely to leave your website without converting.

By implementing a Convertable into his campaign, Nick isn’t just bringing in new leads, he’s actually turning website visitors into paying Hotjar users. So how’s he doing it?

Let’s start from the beginning

The TL;DR? Hotjar implemented a new Convertable on their pricing page, which resulted in new signups. The overlay offered visitors an ebook, The Hotjar Action Plan, in exchange for their first name and email address.

Hotjar Pricing Page Overlay

The overlay converted 408 visitors in the first three weeks, 75% of which were not existing Hotjar customers.

Once a visitor converted on the overlay they received an email from Hotjar right away. Non-customers received an email with the ebook as a PDF, along with an offer to try out Hotjar for an extended period of time.

Nick explains:

For non-users, we sent them a quick instant thank you email followup that contained the asset and offered a 30 day trial of the Hotjar Business Plan. This is double the trial length a new user would usually receive by signing up through our site.

Here’s what the actual email looks like:

Hotjar follow up email

Hotjar makes good use of the email they sent to preexisting customers, too. That variation contains the ebook as well as a simple question about what type of content they’d like to see — allowing Hotjar to continue delivering value to their customers. #winwin

The overlay strategy

The overlay Nick built was set to appear only to first-time visitors who are exiting the Hotjar pricing page.

According to Nick,

This was more of a visitor experience decision than anything. We didn’t want to come off as badgering visitors in the research phase [of the buying process].

Hotjar Convertable Setup
Setting trigger rules in the Unbounce builder.

So, did it work?

“Absolutely, we’re getting 60-70 new users per month as a result of the Convertable,” said Nick.

From the overlay, about 3% of page visitors convert on the page.

Hotjar Convertable Results

Of those that converted on the overlay, 75% were not current Hotjar customers and about 19% of the non-users who received their follow-up email with the PDF have become new Hotjar customers.

Already an Unbounce customer? Log into Unbounce and start using Convertables today at no extra cost.

Experimenting the Hotjar Way

Nick explained that his team at Hotjar hadn’t implemented overlays into their lead gen strategy before using the Unbounce Convertable; “this was a total experiment. We wanted to be able to nurture the new leads coming from different channels and bring them back.”

Nick pointed out that, “these things [overlays] can be used really wrong. You need to be careful and consider the human on the other end. Think about the entire process.”

For their experiment, Nick said, “[we didn’t have] hard goals, but we wanted to prove whether there was a case for using overlays.” Nick pointed out that it can be difficult to measure the negative effects of user experience — especially without a baseline to measure your results against.

“We wanted to see if the risk was worth the reward. We did get the quantitative results — which for us, measure better than industry standards.”

Hotjar’s Golden Rules for Using Overlays

Through this trial experience, Nick and his team at Hotjar established some general guidelines for using overlays. Nick shared his golden rule for delighting visitors with overlays (opposed to pestering them).

Start by asking yourself these questions:

First, is it appropriate to use an overlay in this part of the user journey?

If the answer is yes, ask yourself “What’s the least annoying way to accomplish that?” If the answer is no, don’t use it.

Second, “Does it solve the problem [website visitors] are looking to solve?” Nick emphasized that the offer on the overlay needs to align to the problem that people are trying to solve.

Finally, how do you know if you’re offering the right thing? Nick says, “Ask people! This is an awesome way to improve your content.”

Hotjar's golden rules for using overlays

Should you use Convertables?

Overlays give us marketers an opportunity to present the right people with the right offer at the right time. Of course, they can also be used to do the opposite, and, as Nick says, “you don’t want to leave someone with a bad taste in their mouth,”

Like any good data-driven marketer, you’re going to want to take it for a test drive. Like Hotjar, try experimenting with overlays to decide they’re a good fit. At the end of the day, it’s your customers and your brand that will decide if overlays work in your marketing strategy.

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How Hotjar Gained 60+ New Trial Signups a Month with a Single Overlay

The Hard Truth About A/B Testing I Had to Swallow – By Dennis van der Heijden, CEO of Convert.com

Dennis CEO of convert.com

We lied to you. For years, we, as providers of an A/B testing tool, told you it was easy. We made a visual editor and pretty graphs and gave you wins on engagement or a lower bounce rate, but we did not really contribute to your bottom line. My apologies for making it look easy and dragging you into A/B testing when, in fact, it is actually very hard to do right. Flashback: It was July 2012, and on a sunny afternoon at the Blue Dahlia Cafe in Austin, I had lunch with Bryan and Jeffrey Eisenberg, both recognized authorities…

The post The Hard Truth About A/B Testing I Had to Swallow – By Dennis van der Heijden, CEO of Convert.com appeared first on The Daily Egg.

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The Hard Truth About A/B Testing I Had to Swallow – By Dennis van der Heijden, CEO of Convert.com

Conversational Design Essentials: Tips For Building A Chatbot

Human interactions are incredibly fascinating if you take a close look at them — the social awkwardness, the communication styles, the way knowledge is transferred, the way stories are told and trust is built. But what happens when a machine evokes the same response?

Conversational Design Essentials: Tips For Building A Chatbot

Conversational interfaces have become the new hotness in UX design. Google is about to release a new virtual assistant chatbot; Facebook has already launched the updated Messenger platform with chatbots; and Microsoft went as far as to claim that the operating system of the future isn’t Windows, but “conversation as a platform.”

The post Conversational Design Essentials: Tips For Building A Chatbot appeared first on Smashing Magazine.

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Conversational Design Essentials: Tips For Building A Chatbot

18 Social Media Tactics Used by the Silicon Valley Unicorns

I probably don’t need to tell you how important social media is to your business’s success. It is quite literally the fastest growing trend in all of human history! Social media has grown even faster than the Internet itself! A decade after its inception, the Internet had reached 1 billion people (or 1/6th of the population). Just nine years after social media started, it achieved a nearly 1.5 billion person reach! Source: onlinemarketing-trends.com If you did not fully grasp the power of social media, I hope that you do now. But how in the world do you actually use social…

The post 18 Social Media Tactics Used by the Silicon Valley Unicorns appeared first on The Daily Egg.

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18 Social Media Tactics Used by the Silicon Valley Unicorns

40 Otherworldly Space Icons [Freebie]

We’ve featured a lot of different icon sets in the past, but we still haven’t had one dedicated to rockets, satellites and solar systems (well, don’t forget supernatural aliens as well). There’s so much to explore in the world of astronomy, and it’s about time we did. Today’s space icons were created and designed by the team at Iconshock, and consists of 40 icons in AI, PNG as well as SVG formats.

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40 Otherworldly Space Icons [Freebie]

7 Conversion Rate Optimization Mistakes You Don’t Know You’re Making (And How To Avoid Them)

If you’re seeing lackluster online sales, it might be time to look at your conversion rate optimization (CRO) tactics. Chances are good that you could do a better job at sealing the deal. It’s easy to fall into the “you don’t know what you don’t know” category when you’re trying determine why you aren’t converting curious visitors into paying customers. That’s because there are countless factors – from the general fickleness of human nature to the layout of your site to the actual quality of the products that you’re selling – that can influence someone’s decision-making process. CRO is a…

The post 7 Conversion Rate Optimization Mistakes You Don’t Know You’re Making (And How To Avoid Them) appeared first on The Daily Egg.

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7 Conversion Rate Optimization Mistakes You Don’t Know You’re Making (And How To Avoid Them)

Designing For The Internet Of Emotional Things

More and more of our experience online is personalized. Search engines, news outlets and social media sites have become quite smart at giving us what we want. Perhaps Ali, one of the hundreds of people I’ve interviewed about our emotional attachment to technology, put it best: “Netflix’s recommendations have become so right for me that even though I know it’s an algorithm, it feels like a friend.”
Personalization algorithms can shape what you discover, where you focus attention, and even who you interact with online.

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Designing For The Internet Of Emotional Things