Developing a product is one thing, bringing it to market is another. In this article, Rachel explains how to start with a new product, develop and support it over time. Interested in learning more? Rachel will be hosting a full-day Smashing workshop on “Shipping Your Product” in Berlin, and she has contributed a chapter on customer support to the brand new upcoming Smashing Book #4 (to be released in late November).
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Building A Successful Product: Start Small And Listen
Today we are happy to present to you the second part of the sample chapter from Smashing Book #4. You might want to read the first part of this chapter beforehand — if you haven’t already.
Just a little reminder before you start: In part 1 we explored the infrastructure of the Internet and the make-up of a Web server. We left off at the stage where our Web server software is up and running again, and we’ve just double-checked this by telnetting an HTTP request and received the successful response code.
How To Find Out Why Your Website Stopped Working