Tag Archives: management

15 Steps To Creating a Successful Event Marketing Campaign

event marketing

We know what events are. We know what marketing is. But when these two words come together, the whole becomes greater than the sum of its parts. Event marketing is a versatile and impactful marketing channel that is increasingly becoming more critical across various industries. According to Forrester research, events make up for 24% of the average CMO’s B2B marketing budget. This trend only seems to be growing with projections showing that 3.2 million global professional events will be taking place annually by 2020. Statistics like these should come as no surprise. In a digital age where consumers are inundated…

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15 Steps To Creating a Successful Event Marketing Campaign

How PPC Agency ParaCore Used Clever Account Management to Save a Client $30k in Ad Spend

Before digging into your or your client’s AdWords account, you might need to do some tidying up first. Image via Shutterstock.

When PPC agency ParaCore started working with a niche inspection company, they realized pretty quickly that before they could start optimizing this client’s AdWords account, they needed to do some necessary housekeeping.

The client — who shall remain nameless due to their highly competitive industry — was already pairing landing pages with their PPC ads. However, because they had so many market segments to target, they were juggling 60 different landing pages. This approach was certainly scrappy, but it was also incredibly challenging to maintain and optimize.

The client also lacked insight into both how many phone call leads they got, and exactly where these leads were coming from. Without this data they were unable to attribute leads to the appropriate campaign, making optimization —  let alone determining the ROI of their ad spend — virtually impossible.

In efforts to better manage this client’s account, ParaCore used Unbounce to reduce the number of landing pages from 60 to just four (while maintaining hyper segmentation), set up CallRail for improved phone call conversion tracking, and implemented a negative keyword approach in AdWords that ultimately saved the client $30k in ad spend and lowered the cost per lead over 40%. Needless to say, their client was thrilled.

Here’s how they did it.

Simplify market segmentation with landing pages

ParaCore’s client was already deep in the PPC game. They were spending $10k monthly on Bing and AdWords ads, and they had the wherewithal to pair their ads with targeted landing pages. But in order to target each individual market segment, they were using 60 landing pages (15 markets x 4 services).

Despite the benefit of better segmentation, juggling this many landing pages has its challenges, as ParaCore founder Adam Arkfeld can attest to:

Updating one thing on all landing pages takes forever. If you want to change content, it’s 60 changes. If you want to change something major like design, that’s a huge effort. It’s also just more difficult to track analytics and keep track of all the pages.

So ParaCore’s first task was to take those 60 pages and whittle them down to just a few manageable (but still high-converting) pages.

Using Unbounce’s drag-and-drop builder, ParaCore built their client four pages, each highlighting a specific service.

Using Dynamic Text Replacement on their Unbounce pages, ParaCore was able to reduce the amount of landing pages to maintain. Image via ParaCore.

To ensure they maintained the same hyper-relevance for each market segment, they implemented Dynamic Text Replacement (DTR) on the landing pages, an Unbounce feature which allows you to automatically swap out keywords on your landing page based on someone’s search intent and the corresponding ad clicked.

That is — if someone searches “piano lessons in Arizona” that’s exactly what your corresponding landing page’s headline can read to match their query.

In this example of a landing page for a music school, the instrument type is swapped out depending on which ad is clicked.
Preview DTR in action today to see how it can improve the relevancy of your landing pages.

With the help of DTR, ParaCore could still serve up those 60 hyper-customized messages, but using a much more manageable four pages. Their next move was to set out to optimize those four pages.

Clarify metrics with proper tracking and attribution

ParaCore’s client knew their ads were contributing to massive call volume but they didn’t have insight into the number of calls or which keywords were responsible.

After a bit of initial digging, ParaCore found that 76% of the client’s leads came via phone calls, but according to Adam:

There was so much more we could do to optimize their PPC campaigns if we had more data.

To get said data, Adam et al installed AdWords Call Conversion Tracking and CallRail on the client’s landing pages and set up keyword-level call tracking.

CallRail works similar to DTR, by dynamically populating a unique phone number depending on the original referrer. So when a visitor clicks on an ad and then calls the number on the landing page, that lead is attributed to the appropriate click-through ad.

Attributing your phone call leads to the original ad has never been easier. Image via CallRail.
Don’t know where all your phone call leads are coming from? CallRail integrates with Unbounce landing pages, so you can track which ads and landing pages result in calls. Find out more here.

Not only that, but CallRail allows you to create regional phone numbers, which was especially important to their client. Adam said it was key that their client’s prospects saw “a 480 number for Phoenix instead of an 888 number.”

AdWords Call Conversion Tracking, on the other hand, allowed ParaCore to see which keywords were converting so they could kill the underperforming keywords or ad sets.

For leads that came in through the landing page form, ParaCore also set up AdWords conversion tracking on all Unbounce form confirmation dialogues (a.k.a. thank you pages).

Within four months, this is what team ParaCore had found:

55% of leads came from calls made after seeing the new Unbounce landing pages, 24% came from landing page forms and roughly 20% came directly from ads.

Once they had the data they needed, it was time to actually dig into AdWords.

Optimize ad groups with negative keywords

Now that ParaCore had all the necessary data to determine which keywords were and weren’t working, they could start optimizing in AdWords.

ParaCore’s client had already done a significant amount of keyword research resulting in a robust collection of targeted keywords; however, a review of their analytics revealed not all of them were performing top-notch.

ParaCore added negative keywords to the client’s campaigns, followed by daily negative cleansing (which sounds like something you’d do with a smudge stick and quartz crystal, but is actually just excluding search terms that aren’t relevant).

After the initial cleanse, ParaCore scaled back to periodic reviews to ensure keyword relevancy. They kept an eye on conversion data over the first two months and turned off keywords that were, as Adam put it, “eating up the ad budget without producing good returns.”

Clever Account Management Pays Off

By adding negative keywords to their client’s AdWords account and turning off the keywords that weren’t bringing in results, team ParaCore managed to save their client $30,000 in annual ad spend and reduce their cost per lead by 40.7% in the first three months.

Not only that, with these all of the changes in place, ParaCore’s client was set up to scale. Now when the client wants to add additional markets, the agency doesn’t even have to create a new landing page, they simply “add dynamic text insertion with new phone numbers and local text.”

This kind of progress wouldn’t have been possible had they not first simplified their client’s landing page collection and clarified their metrics. Only then could they turn their efforts toward their client’s AdWords account.

According to Adam, the data collected during that initial exploration “continues to guide our efforts as we optimize the company’s PPC campaigns to bring in the highest quality leads at the lowest cost.”

And ParaCore’s client could not have been more pleased. Their Google+ review says it all:

These guys have been awesome for us so far! We love the reporting metrics they use as it really identifies the important information and tells us a lot about our PPC campaigns. We have also been very happy with how thorough they have been in implementing the crossover from our old PPC manager… All in all, we are very happy to have made the switch and wish we would have pulled the trigger sooner.

Sounds pretty dang blissful to me.

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How PPC Agency ParaCore Used Clever Account Management to Save a Client $30k in Ad Spend

Whatever Steve Jobs Thought, Thermonuclear War Is NOT the Best Way to Get & Keep Talent

It’s nothing personal. It’s just business. Except when it’s not. When Google brought out a smartphone OS in 2008 that let some competition into what had been an Apple-only field, the reception was mixed. Just like with any new tech product, a lot of people were sure they’d never feel the need for one. (I thought the same. Now I have a Samsung the size of a door. I wrote some of this post on it.) Some people were overjoyed – it’s just like an iPhone, except I can afford it. Awesome! And then there was Steve Jobs. Boy, was…

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Whatever Steve Jobs Thought, Thermonuclear War Is NOT the Best Way to Get & Keep Talent

How To Spark A UX Revolution

Editor’s Note: Making big changes doesn’t necessarily require big efforts — it’s just a matter of moving in the right direction. We can’t wait for Paul’s new book on User Experience Revolution (free worldwide shipping starting from April 18!), and in this article, Paul shares just some of the little tricks and techniques to bring around a big UX revolution into your company — with a series of small, effective steps.

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How To Spark A UX Revolution

Data-Driven Optimization: How The Moneyball Method Can Deliver Increased Revenues

Whether your current ROI is something to brag about or something to worry about, the secret to making it shine lies in a 2011 award-winning movie starring Brad Pitt.

Do you remember the plot?

The manager of the downtrodden Oakland A’s meets a baseball-loving Yale economics graduate who maintains certain theories about how to assemble a winning team.

His unorthodox methods run contrary to scouting recommendations and are generated by computer analysis models.

Despite the ridicule from scoffers and naysayers, the geek proves his point. His data-driven successes may even have been the secret sauce, fueling Boston’s World Series title in 2004 (true story, and the movie is Moneyball).

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What’s my point?

Being data-driven seemed a geeks’ only game, or a far reach to many, just a few years ago. Today, it’s time to get on the data-driven bandwagon…or get crushed by it.

Let’s briefly look at the situation and the cure.

Being Data-Driven: The Situation

Brand awareness, test-drive, churn, customer satisfaction, and take rate—these are essential nonfinancial metrics, says Mark Jeffery, adjunct professor at the Kellogg School of Management.

Throw in a few more—payback, internal rate of return, transaction conversion rate, and bounce rate—and you’re well on your way to mastering Jeffery’s 15 metric essentials.

Why should you care?

Because Mark echoes the assessment of his peers from other top schools of management:

Organizations that embrace marketing metrics and create a data-driven marketing culture have a competitive advantage that results in significantly better financial performance than that of their competitors. – Mark Jeffery.

You don’t believe in taking marketing and business growth advice from a guy who earned a Ph.D. in theoretical physics? Search “data-driven stats” for a look at the research. Data-centric methods are leading the pack.

Being Data-Driven: The Problem

If learning to leverage data can help the Red Sox win the World Series, why are most companies still struggling to get on board, more than a decade later?

There’s one little glitch in the movement. We’ve quickly moved from “available data” to “abundant data” to “BIG data.”

CMO’s are swamped with information and are struggling to make sense of it all. It’s a matter of getting lost in the immensity of the forest and forgetting about the trees.

We want the fruits of a data-driven culture. We just aren’t sure where or how to pick them.

Data-Driven Marketing: The Cure

I’ve discovered that the answer to big data overload is hidden right in the problem, right there at the source.

Data is produced by scientific means. That’s why academics like Mark are the best interpreters of that data. They’re schooled in the scientific method.

That means I must either hire a data scientist or learn to approach the analytical part of business with the demeanor of a math major.

Turns out that it’s not that difficult to get started. This brings us to the most important aspect, that is, the scientific approach to growth.

Scientific Method of Growth

You’re probably already familiar with the components of the scientific method. Here’s one way of describing it:

  1. Identify and observe a problem, then state it as a question.
  2. Research the topic and then develop a hypothesis that would answer the question.
  3. Create and run an experiment to test the hypothesis.
  4. Go over the findings to establish conclusions.
  5. Continue asking and continue testing.

    Scientific Method of Growth and Optimization

By focusing on one part of the puzzle a time, neither the task nor the data will seem overwhelming. As you are designing the experiment, you can control it.

Here’s an example of how to apply the scientific method to data-driven growth/optimization, as online enterprises would know it.

  1. Question: Say you have a product on your e-commerce site that’s not selling as well as you want. The category manager advises lowering the price. Is that a good idea?
  2. Hypothesis: Research tells you that similar products are selling at an average price that is about the same as yours. You hypothesize that lowering your price will increase sales.
  3. Test: You devise an A/B test that will offer the item at a lower price to half of your e-commerce visitors and at the same price to the other half. You run the test for one week.
  4. Conclusions: Results show that lowering the price did not significantly increase sales.
  5. Action: You create another hypothesis to explain the disappointing sales and test this hypothesis for accuracy.

A/B Testing

You may think that the above example is an oversimplification, but we’ve seen our clients at The Good make impressive gains by arriving at data-driven decisions based on experiments even less complicated.

And the scientific methodology applies to companies both large and small, too. We’ve used the same approach with everyone from Xerox to Adobe.

Big data certainly is big, but it doesn’t have to be scary. Step-by-step analysis on fundamental questions followed by a data-driven optimization plan is enough to get you large gains.

The scientific approach to growth can be best implemented with a platform that is connected and comprehensive. Such a platform, which shows business performance on its goals, from one stage of the funnel to another, can help save a lot of time, effort, and money.

Conclusion

Businesses need to be data-driven in order to optimize for growth, and to achieve business success. The scientific method can help utilize data in the best possible ways to attain larger gains. Take A/B testing, for example. Smart A/B testing is more than just about testing random ideas. It is about following a scientific, data-driven approach. Follow the Moneyball method of data-driven testing and optimization, and you’ll be on your way to the World Series of increased revenues in no time.

Do you agree that a data-driven approach is a must for making your ROI shine? Share your thoughts and feedback in the comments section below.

CTA_FreeTrial_Being_Data_Driven

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Data-Driven Optimization: How The Moneyball Method Can Deliver Increased Revenues

Web Development Reading List #169: TLS At Scale, Brotli Benefits, And Easy Onion Deployments

Everyone here can have a big impact on a project, on someone else. I get very excited about this when I read stories like the one about an intern at Google who did an experiment that saves tons of traffic, or when I get an email from one of my readers who now published an awesome complete beginner’s guide to front-end development.
We need to recognize that our industry depends on people who share their open-source code and we should support them and their projects that we heavily rely on.

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Web Development Reading List #169: TLS At Scale, Brotli Benefits, And Easy Onion Deployments

ProcessWire CMS – A Beginner’s Guide

Systems for managing content are more often than not rather opinionated. For example, most of them expect a certain rigid content structure for inputting data and then have a specific engraved way of accessing and outputting that data, whether or not it makes sense. Additionally, they rarely offer effective tools to break out of the predefined trails if a case requires it.
ProcessWire is a content management system (CMS) distributed under the Mozilla Public License version 2.

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ProcessWire CMS – A Beginner’s Guide

How To Create And Customize A WordPress Child Theme


The WordPress platform is a magnet for those who want to take matters into their own hands, who want complete control over their websites and want to be independent in running them. WordPress does make it really easily to completely customize a website. If you have a bit of knowledge of HTMl, CSS and/or PHP, there is nothing you can’t change.

How To Create And Customize A WordPress Child Theme

I mean, just compare the default themes, Twenty Fifteen and Twenty Fourteen. Hard to believe they are running on the same platform, isn’t it? Therefore, it is only natural for you to want to adapt the look of your website to fit your vision. I doubt there are many WordPress users out there who don’t constantly think about what to implement next. However, a problem arises.

The post How To Create And Customize A WordPress Child Theme appeared first on Smashing Magazine.

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How To Create And Customize A WordPress Child Theme

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Why Performance Matters, Part 2: Perception Management


Time can be analyzed from two different points: objective and psychological. When we talk about time that can be measured with a stopwatch, we’re talking about objective time, or clock time. Objective time, though, is usually different from how users perceive time while waiting for or interacting with a website or app.

Why Performance Matters, Part 2: Perception Management

When we talk about the user’s perception of time, we mean psychological time, or brain time. This time is of interest to psychologists, neuroscientists and odd individuals like me. Objective time is dealt with by technical means, and those means have limits — whether financial, technical or otherwise — that become insurmountable at some point.

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Why Performance Matters, Part 2: Perception Management

Advanced WordPress Management With WP-CLI


The command-line interface has always been popular in the world of developers, because it provides tools that boost productivity and speed up the development process. At first sight, it might seem hard to believe that using the command line to perform certain tasks is getting easier than using a graphical interface. The purpose of this article is to clear up your doubts about that, at least concerning WordPress tasks.

Advanced WordPress Management With WP-CLI

WordPress provides a graphical user interface for every administrative task, and this has helped to make it the most popular content management system on the web. But in terms of productivity, working with the command line enables you to accomplish many such tasks more efficiently and quickly.

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Advanced WordPress Management With WP-CLI