Tag Archives: personal

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8 Website Redesign Tips, Examples and Best Practices

website redesign tips

Every website redesign is different. I’ve worked on a ton of them, so I should know. What’s important, though, is that you take a strategic approach to your website redesign. Know what isn’t working, what does currently work, and what goals you wish to achieve. Let’s look at some of my favorite techniques for creating a website redesign strategy and implementing it for maximum ROI. If you’d like to skip around, here are the topics I’ll address: How Do You Know If Your Website Needs a Redesign? How to Start the Website Redesign Process 8 Website Redesign Tips and Best…

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8 Website Redesign Tips, Examples and Best Practices

How GDPR Will Change The Way You Develop

Europe’s imminent privacy overhaul means that we all have to become more diligent about what data we collect, how we collect it, and what we do with it. In our turbulent times, these privacy obligations are about ethics as well as law.
Web developers have a major role to play here. After all, healthy data protection practice is as much about the development side — code, data, and security — as it is about the business side of process, information, and strategy.

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How GDPR Will Change The Way You Develop

Are Security Concerns Holding You Back From Marketing Innovation?

Incredibly, 32% of companies were victims of cybercrime in 2016. And 87% of CIOs believe their security controls are failing to keep their business protected. When you’ve marketed your business effectively, you can enjoy numerous benefits such as increased brand awareness, high SERP visibility and abundant traffic. Unfortunately, the more you grow your online presence, the more you are a target for cyber-criminals, hackers and other disreputable individuals. 2017 was a year when a number of high profile cyber-security disasters hit the news. In this current climate of fear, it’s understandable you might feel inclined to hold back on your…

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Are Security Concerns Holding You Back From Marketing Innovation?

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Revenge of the Social Media Manager: What’s YOUR Time Worth?

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We all know that social media is a black hole for time… Sucking us in… forever lost in the continuous newsfeed messages and Pinterest pins. So when I say “time commitment,” I can almost see your eyeballs roll as you nod in agreement. Mornings are started late after we take a quick scroll through our newsfeed and check our personal accounts. And yes, personal accounts usually come before business ones. Then afternoons disappear after we follow one hashtag on Instagram, and end up looking at some interesting photos on Tumblr. Source: Placeit.net Professional social media managers, however, knows how to…

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Revenge of the Social Media Manager: What’s YOUR Time Worth?

Creating Secure Password Resets With JSON Web Tokens

When a user of your application has forgotten their password, it can and should be reset securely. To accomplish a secure password reset, I will demonstrate how to use JSON Web Tokens (JWT) to generate a URL-safe token. The JWT contains encoded information about the user and a signature that, when decoded, is validated to ensure that the token has not been tampered with.

Illustration showing mobile, medium and wide viewports, where the layout of the header and sidebar change as the viewport widens.

Once the JWT is validated, your application can securely allow the user to generate a new password, instead of sending them their forgotten one.

The post Creating Secure Password Resets With JSON Web Tokens appeared first on Smashing Magazine.

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Creating Secure Password Resets With JSON Web Tokens

Hacking Your User Onboarding Process: 10 Strategies to Try Now

There is some confusion about what the overall objective of the onboarding process should be. Many view onboarding as an opportunity to get new users up and running. However, I prefer to think of it as laying the foundation for a long-term relationship with your brand or application. Particularly for software companies, it’s crucial to focus on your retention rates if you want to be in business for the long-term. Effective user onboarding is an essential first step in achieving this. The best way to ensure that new sign-ups become active users is by delivering value. Your onboarding process should…

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Hacking Your User Onboarding Process: 10 Strategies to Try Now

When Large Isn’t Large Enough: Designing With Hero Images

(This is a sponsored post). When users come to your page, they’ll feel some kind of reaction. Whether it’s positive or negative, that reaction is determined in large part by what they see. Because vision is perhaps the strongest human sense, a hero image is one of the fastest ways to grab the user’s attention. Bold, graphic and intentional imagery engages the user. It draws the user in immediately and makes a perfect centerpiece for a minimalist app or website.

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When Large Isn’t Large Enough: Designing With Hero Images

Make ‘Em Shine: How To Use Illustrations To Elicit Emotions

As designers, we often use imagery that resonates with our audience. Yet, often we also end up with stock photos and generic icons that come across as mere decoration. Or we bypass imagery altogether. But custom images are a powerful design tool. They can tell a story and convey a distinct personality. Custom illustrations can be especially impactful. They can make our audience feel personally connected to an app or website, while being an integral part of the design.

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Make ‘Em Shine: How To Use Illustrations To Elicit Emotions

Web Development Reading List #178: On CAA, Pong.js, And Meaningful Work

Looking at recent discussions, I feel that more and more people are starting to think about ethically and morally correct work. Many of us keep asking themselves if their work is meaningful or if it matters at all. But in a well-functioning society, we need a variety of things to live a good life. The people writing novels that delight us are just as important as those who fight for our civil rights.

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Web Development Reading List #178: On CAA, Pong.js, And Meaningful Work

How Unbounce Used Overlays to Get 3,000+ Leads [Case Studies]

You’re a marketer, and a dang good one at that. You follow best practices. You always send campaign traffic to a dedicated landing page. You make data-driven decisions. You do post-mortems on all your campaigns and record your learnings.

But still, your visitors are dropping off your website without converting, leaving you with no way to nurture or convert them at a later date. And it sucks.

abandoning-visitors
No, wait, don’t go! Image via Giphy.

Things are no different for us at Unbounce. Despite our best efforts, we still miss out on a ton of conversions. Whether folks aren’t ready to hand over their information, or they simply aren’t finding what they’re looking for, they just. Don’t. Convert.

We knew there had to be a solution…

Overlays allow you to show relevant offers to specific users at the perfect time, making them less likely to leave your website without converting.

It’s a win-win really. You want the sale, they want the bargain. You want the email, they want the ebook.

But just like with any marketing tool (landing pages, emails, etc.), overlays need to be relevant, timely and valuable in order for them to be effective.

As you may have heard, Unbounce recently launched Convertables, a suite of easy-to-install overlays which can be triggered on-arrival, after delay, on scroll and on-exit. But before releasing Convertables to the masses, we were diligently testing overlays on our own web pages.

Two experiments in particular stand out, in which we used overlays to collect leads for online partnership events. In total, we were able to collect 3,200 leads and signups. We also learned a thing or two about how to maximize conversions, while at the same time respecting the goals of the user. We’d like to share our results and learnings with you.

Digital Agency Day: Sign up to get the recordings

On January 28, 2016, Unbounce and HubSpot co-hosted a brand new online event just for digital agencies. We called it Digital Agency Day (and sometimes, internally, “DAD,” because we’re goofs).

Digital Agency Day consisted of a combination of in-person and virtual events, bringing together expert speakers from the world’s top agencies and agency partners to share actionable advice on analytics, reporting, growing retainers, new business strategy, conversion rate optimization and much more.

In total there were 18 online events, with 6,500+ participants across 101 countries. Yep, you read that right — 6,500 participants. Many of which were captured via a hyper-relevant lead gen overlay.

The problem

The main goal of the Digital Agency Day microsite was to get people to register for the live event. But anyone who’s hosted a webinar or similar online event knows that getting attendees can be tricky. People just don’t want to commit, for fear they’ll be too busy to attend or have scheduling conflicts. Digital Agency Day was more than a single webinar, but the same perceived friction existed.

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The Digital Agency Day microsite. (Click for full image.)

We had to find a way to capture those visitors who just couldn’t commit to the live event before they left the site.

The solution

An overlay triggered on exit was the perfect solution. But rather than asking for visitors to sign up to attend the event, as was the goal of the microsite, the overlay prompted visitors to enter their contact info in exchange for the recordings.

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How it performed

We weren’t all that surprised that the overlay worked, due to its high level of relevance. That said, even we were a little surprised by the whopping 19.03% conversion rate.

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In the end, we chalked up its success to relevance, value and timeliness — the trifecta of effective overlays.

  • Relevance: The offer was similar yet complementary to the on-page offer.
  • Value: Rather than blocking a day off in their calendars, visitors could simply sign up for the recordings to watch at their leisure and cherry pick the ones that were relevant to them.
  • Timely: The offer was presented on exit, as visitors were about to abandon. Had it been triggered on arrival or after a delay, visitors who wanted to participate in the live event may have been confused.
Pro tip: While best practices indicate using no more than two form fields on your overlay to maximize conversions, you may opt for more should you require additional information to qualify or disqualify leads. At Unbounce, for example, we often qualify leads based on a four-field form. The trade-off here may be fewer conversions but with the benefit of qualifying or disqualifying leads right off the bat. Of course, this is something you’d want to test for yourself.

Want more overlay best practices?

Download Unbounce’s free guide: Best Practices for Creating High-Converting Overlays
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CRO Day: Click through to get the recordings

After the success of Digital Agency Day, we decided to adapt the format for CRO Day — a full day of webinars for conversion-driven digital marketers.

Featuring five webinars, two panel discussions, one AMA, one Slack workshop and one… Five-Second Landing Page Showdown, CRO Day was a smashing success — thanks to amazing participants, dedicated team members and one kick-ass overlay.

The problem

Like Digital Agency Day, the goal of the CRO Day microsite was to get people to register up for the live event. But not everyone can commit to a full day of events.

We included some fine print on the page indicating, “Can’t make it? No worries! Sign up anyway and we’ll send you the recordings.” but it would be easy to miss.

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The CRO Day microsite. (Click for full image.)

Again, we needed a way to isolate the message that if you couldn’t make the online event, you could still get the recordings.

The solution

Overlays are so effective because they focus the visitor’s attention on a single offer… like getting free recordings.

cro-day-overlay

Unlike the overlay for Digital Agency Day, we experimented with a traffic shaping overlay, which directed visitors to a secondary signup page focused just on getting the recordings after the event.

Typically, traffic shaping overlays are used to move visitors from low-converting pages (like your blog homepage or ecommerce category pages) to high-converting pages, but in this case we used a traffic shaping overlay to entice abandoning visitors with an alternate offer.

The flow looked like this:

cro-day-traffic-shaping

How it performed

Pretty. Darn. Good.

Using the traffic shaping overlay, we directed 27.31% of abandoning visitors to a secondary sign up page.

cro-day-overlay-results

Once on the page, 67% of visitors converted, filling out a six-field form!

cro-day-overlay-lp-results

Again, this overlay was relevant (a similar yet complementary offer), valuable (forget blocking off your calendar — watch the recordings you want, when you want) and timely (visitors were shown the overlay on-exit after they had seen the initial offer).

However, there’s another key principle at play here: Specificity.

specificity-cro-day
When will I get the recordings? The very next day. Can’t get much more specific than that!

By specifying that the recordings would be emailed to visitors the day after the event, we were able to boost our credibility, presumably resulting in more signups.

Tips, tricks and takeaways

Using the Unbounce overlay guiding principles, you can build overlays that convert like crazy… but not at the expense of visitor experience.

When planning your own overlay campaigns, keep in mind the following:

  • Make it relevant. If your visitor is reading a blog post about waterproof watch reviews, your overlay better not be about bikes. Rather, it should be complementary, like an overlay that directs the visitor to a features page about one of the watch models.
  • But don’t present the same offer. Presenting the exact same offer on the overlay as on page is annoying and needy. Don’t be that dude.
  • Make it valuable. Asking visitors for their personal info is a big deal. Make sure what you’re offering in exchange is of equal or greater value.

Make it timely. Choosing when to trigger your overlay depends upon the goal. (Psst: With Unbounce, you can trigger your overlays on-entrance, after delay, on-scroll and on-exit.)

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How Unbounce Used Overlays to Get 3,000+ Leads [Case Studies]